Fransheska H. Johnson
Vancouver
Summary
Entry-level Medical Assistant with formal clinical training and no prior paid clinical work experience. Knowledgeable in performing vital signs, collecting demographic and medical histories, phlebotomy, injections, CPR, EKGs, specimen handling, dressing changes, and preparing exam rooms. Experienced in educating patients on care plans and procedures while maintaining accuracy, professionalism, and HIPAA compliance. Brings strong customer service, administrative, and operational experience with a proven ability to multitask, work overtime as needed, and perform effectively in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service / Operations Associate
Rihefra Business Marketing
Nassau
07.2017 - 02.2021
- Provided front-office and customer service support by answering phones and assisting clients in person
- Assisted with billing, invoicing, and basic accounting tasks
- Maintained confidential records and ensured accurate documentation
- Supported daily business operations including opening and closing procedures
- Managed inventory, balanced cash registers, and assigned tasks to team members
- Resolved customer and staff issues to improve satisfaction, service quality, and business development
- Demonstrated strong product knowledge and consistently delivered positive customer experiences
Education
Medical Assistant Program -
Florida Technical College
Miami, Florida12.2024
Skills
- Vital Signs Measurement
- Patient Intake and Medical History Collection
- Phlebotomy and Specimen Handling
- Injections and Medication Support
- CPR / Basic Life Support (BLS)
- EKG Administration
- Exam Room Preparation and Infection Control
- Dressing Changes
- Basic Wound Care
- Suture Training
- Patient Education on Care Plans and Procedures
- HIPAA Compliance and Confidentiality
- Front Desk and Reception Support
- Phone and In-Person Customer Service
- Data Entry and Documentation
- Microsoft Word
Certification
- Certified Medical Assistant (CMA) (ARRT)
- CPR / BLS Certification
- HIPAA Compliance Training
Languages
Bilingual: Spanish (moderate proficiency)
Work Authorization
Authorized to work in the United States
Roles
Comfortable in both clinical and administrative roles
Timeline
Customer Service / Operations Associate
Rihefra Business Marketing
07.2017 - 02.2021
Medical Assistant Program -
Florida Technical College