Fransheska Beyonce Gomez

As a Recreation Experience Expert, I serve as a key resource, providing information and assistance to guests for on-site recreation activities. I am dedicated to foster a safe and enjoyable environment while enforcing rules and regulations. I must monitor facilities, order supplies and equipment for the children's program and excursion division, and perform cashier and receptionist responsibilities proficiently. As well as assisting with organizing group activities and excursions, notify supervisors of any safety concerns, and provide aid to injured guests. I strive to maintain cleanliness and upkeep of recreational facilities.

At the Ritz-Carlton, I am devoted to embodying Ritz-Carlton's service values by providing unforgettable, personalized experiences that create lifelong connections with our guests. Through meticulous attention to detail, I surpass ordinary hospitality, crafting moments that resonate on a deeply personal level. By blending anticipation, exceeding expectations, and embracing innovation, I am consistently delivering awe-inspiring encounters that leave an indelible mark. Our mission is to enliven Ritz-Carlton's service values, creating guests for life through memorable experiences.

As a Sales Clerk, I prioritized exceptional customer service by warmly greeting and assisting customers upon their arrival, ensuring their needs are met. Our merchandise was thoughtfully displayed in an attractive manner, with regular restocking and removal of expired items to maintain quality. I exhibited a comprehensive knowledge of the available merchandise, confidently responding to inquiries and providing detailed product information. I handled purchases, payments, returns, and exchanges efficiently and accurately, while adhering to necessary identification verification protocols. Additionally, I maintained a vigilant presence, monitoring customer activity to prevent theft or damage to merchandise and creating a secure shopping environment.

As a Merchandise Associate, I consistently provided exceptional customer experiences through engaging interactions with both my associates and our customers. I adeptly handled cash transactions, upheld cleanliness standards, and ensured a sanitized environment. I proficiently rung merchandise, prioritized accurate ticketing, and efficiently processed returns. I guided shoppers in locating desired items, I also promoted our company's rewards credit cards and facilitate credit card applications. In addition to these tasks, I played a crucial role in training new associates in their onboarding, providing them with the necessary tools to assimilate into the team by imparting a comprehensive understanding of company policies, procedures, and our point-of-sale (POS) system.

As a Admissions Cashier, I efficiently handled cash transactions and proficiently operated a convergence point-of-sale (POS) system. Our responsibilities included selling general admission tickets, annual passes, and redeemed promotional vouchers. With a warm welcome, I maintained presentable common areas, readily assisted guests with any inquiries, and introduced them to the fascinating world of The Crayola Experience. Our goal is to ensure guests have a solid foundation for an enriching and memorable Crayola Experience.