Franshezka Libreros
Tampa,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Hard Rock Cafe
12.2023 - Current
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Gran Agave
04.2021 - 08.2022
- Responsible for greeting customers, taking food and beverage orders, verifying the identification and age of any customers ordering alcoholic beverages and submitting food orders to the kitchen staff.
- Ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments.
- Provide fast, reliable and friendly service to all of their customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Senor Tequila
12.2019 - 03.2021
- Ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provide fast, reliable and friendly service to all of their customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
La Pequeña Colombia
09.2017 - 03.2021
- Ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Santa Teresita
05.2014
EAP (English Courses) -
Hillsborough Community College
01.2021
Skills
- Reliable and consistent performance
- Outstanding customer support
- Guest engagement
- Polished professional image
- Positive attitude
- Leadership
- Bilingual
Timeline
Server
Hard Rock Cafe
12.2023 - Current
Server
Gran Agave
04.2021 - 08.2022
Server
Senor Tequila
12.2019 - 03.2021
Server
La Pequeña Colombia
09.2017 - 03.2021
EAP (English Courses) -
Hillsborough Community College
High School Diploma -
Santa Teresita
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