Summary
Overview
Work History
Education
Skills
Certification
LICENSE
Timeline
Generic

Franshica Philo

Palm Bay,FL

Summary

My name is Franshica Philo, but I go by Francesca. I’m 19 years old and bring strong organizational skills, enthusiasm, and a passion for working with people to any team. I excel in customer service and thrive in fast-paced environments, always maintaining a friendly and approachable attitude. I’m highly dependable, capable of completing tasks independently and efficiently, and I enjoy roles that involve multitasking and interacting with individuals of all ages.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Spine and Orthopedics

Front Desk Receptionist
03.2025 - Current
  • Answered incoming calls and scheduled patient appointments accurately and efficiently
  • Checked patients in and out professionally, ensuring a smooth and welcoming front-desk experience
  • Updated and maintained patient records using eClinicalWorks (ECW), ensuring information was accurate and up to date
  • Verified and managed patient information to support high-quality care and regulatory compliance
  • Delivered exceptional customer service while maintaining a friendly and organized front desk environment
  • Traveled to multiple locations including Plantation, Aventura, and Fort Lauderdale to provide consistent front desk support
  • Prepared carts for clients to ensure efficient and timely service delivery
  • Demonstrated excellent verbal and written communication skills
  • Maintained strong attention to detail while completing tasks and assignments
  • Organized and detail-oriented with a solid work ethic
  • Managed time effectively to meet deadlines and ensure all duties were completed promptly

SUMMERVILLE'S GOURMER CREATIONS

CARTER
09.2023 - Current
  • Traveled to various cities to support catering for events including house parties, private functions, and community gatherings
  • Assisted with food preparation, serving, and cleanup to ensure a smooth and high-quality guest experience
  • Helped set up and break down event spaces, including decor and table arrangements, based on client needs
  • Maintained cleanliness and organization throughout events, following health and safety standards
  • Played an active role in creating a welcoming and enjoyable atmosphere for guests

Brandon's African American Bistro

Hostess
11.2023 - 03.2025
  • Greeted and seated guests promptly, managing reservations and waitlists efficiently
  • Maintained a warm, professional front-of-house presence to create a welcoming atmosphere
  • Assisted servers during peak hours to ensure smooth service and timely guest satisfaction
  • Helped ensure a positive dining experience to encourage repeat visits and customer loyalty
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.

Holy Cow Ice Cream and Lounge

Shift Lead
08.2023 - 03.2025
  • Supervised daily store operations, maintaining a clean, organized, and welcoming environment
  • Oversaw team members, ensuring adherence to company standards and efficient workflow
  • Managed inventory and oversaw ice cream production, including crafting house-made and infused ice cream varieties
  • Operated the bar and created unique infused ice cream flavors for specialty offerings
  • Delivered excellent customer service, enhancing guest satisfaction and return visits
  • Represented the brand at events, operating the ice cream truck and engaging with the community
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Off The Wall Trampoline Fun Center

Attractions Attendant/Cashier/Party Host
07.2022 - 03.2023
  • Delivered outstanding customer service by providing visitors with accurate directions to park locations, events, and landmarks
  • Operated rides and attractions in strict accordance with safety guidelines to minimize risk and ensure guest safety
  • Set up promotional displays and equipment for special events and park activities
  • Performed daily safety inspections on rides to verify proper functionality and compliance with safety standards
  • Trained new ride operators on operational procedures and safety protocols
  • Carried out routine maintenance tasks, including sweeping, mopping, and trash removal around rides and walkways
  • Inspected equipment for proper function before allowing guest access to rides or attractions
  • Verified age and height requirements for select attractions in accordance with company policy
  • Reported hazardous conditions or equipment malfunctions promptly to supervisors
  • Restocked supplies such as brochures, maps, and food items as needed to ensure smooth daily operations

Education

ASCEND ACADEMY CHARTER HIGH SCHOOL
Margate, FL

Skills

  • Organizational skills
  • Communication skills
  • Good with kids
  • Experience working with students
  • Guest services
  • Customer service
  • Restaurant experience
  • Cash register
  • Cash handling
  • Serving
  • Food handling
  • Camp
  • Childcare
  • Leadership
  • Sales
  • Food service
  • Food industry
  • Hospitality
  • Food safety
  • Front desk
  • English
  • Kitchen experience
  • Guest relations
  • Conflict management
  • Retail sales
  • Fast casual experience
  • Host/Hostess

Certification

  • FOOD HANDLER

LICENSE

  • DRIVERS LICENSE

Timeline

Spine and Orthopedics

Front Desk Receptionist
03.2025 - Current

Brandon's African American Bistro

Hostess
11.2023 - 03.2025

SUMMERVILLE'S GOURMER CREATIONS

CARTER
09.2023 - Current

Holy Cow Ice Cream and Lounge

Shift Lead
08.2023 - 03.2025

Off The Wall Trampoline Fun Center

Attractions Attendant/Cashier/Party Host
07.2022 - 03.2023

ASCEND ACADEMY CHARTER HIGH SCHOOL

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Franshica Philo