Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FRANSHISCA GUILLAUME

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Unfirst
06.2020 - 02.2024
  • Handled inbound / outbound calls.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Managed customer service inquiries through various channels (phone, email, chat) to ensure prompt and satisfactory resolution.
  • Served as a liaison between clients and internal departments to ensure efficient and timely resolution of issues or concerns.
  • Creating emblems / taking uniform orders
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Comcast
01.2017 - 05.2020
  • Outbound sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Consistently exceeded sales and product add-on quotas on a daily basis
  • Increased the team's revenue by over $10 in sales
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations
  • Answered customer calls promptly to avoid long wait times on hold
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy
  • Educated customers about promotions to increase sales.

Customer Service Representative

Directv AT&T Satellite Dish
10.2015 - 06.2017
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
  • Customer requests for products, services, and company information.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Setting appointments, shipping, special order requests, and arranging merchandise pick-up at other locations.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Stock Associate

Ikea
01.2013 - 03.2015
  • Improved inventory accuracy by conducting regular stock audits and updating database accordingly.
  • Followed proper safety procedures and immediately informed management of any safety concerns in warehouse, stockroom, and store
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
  • Reduced shrinkage, conducting regular audits and maintaining secure work environment.
  • Supported visual merchandising efforts, executing store layout changes to optimize product visibility.
  • Consistently lifted materials weighing as much as 50 pounds.

Education

Medical Assisting

ATI College of Health
06.2012

Skills

  • Empathy
  • Communication
  • Critical Thinking
  • Problem-solving abilities
  • Active Listening
  • Prioritization

Certification

CPR

Languages

French

Timeline

Customer Service Representative

Unfirst
06.2020 - 02.2024

Customer Service Representative

Comcast
01.2017 - 05.2020

Customer Service Representative

Directv AT&T Satellite Dish
10.2015 - 06.2017

Stock Associate

Ikea
01.2013 - 03.2015

Medical Assisting

ATI College of Health

Similar Profiles

CREATE PROFILE
FRANSHISCA GUILLAUME