FRANSISCO HERNANDEZ
Las Vegas,NV
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server
JAVIERS CANTINA /ARIA HOTEL AND CASINO
09.2014 - Current
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Checked guests' identification before serving alcoholic beverages.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server /Bartender /Manager of Operations
Hacienda On The Lake
11.2011 - 09.2014
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upheld strict regulations for safe alcohol service and food safety.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
Server
Carmelita's Kitchen
07.2009 - 11.2011
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Education
Certified On Tequila -
Tequila Sommelier
CACulinary Service -
Cetis Culinary Shool
MexicoSkills
- Sales Techniques
- Cleanliness standards
- Menu Recommendations
- Upselling and Cross Selling
- High-volume dining
- Effective Communication
- Recruitment
- Customer Service
- Relationship Building
- Multitasking Abilities
- Policy Development and Enforcement
- Administrative Management
- Analytical Thinking
- Cost Control
- Food and Beverage Service
Languages
Spanish
Native or Bilingual
Timeline
Server
JAVIERS CANTINA /ARIA HOTEL AND CASINO
09.2014 - Current
Server /Bartender /Manager of Operations
Hacienda On The Lake
11.2011 - 09.2014
Server
Carmelita's Kitchen
07.2009 - 11.2011
Certified On Tequila -
Tequila Sommelier
Culinary Service -
Cetis Culinary Shool
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