Frantagia Glover
Crowley,LA
Summary
Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.
Overview
12
12
years of professional experience
Work History
Assistant Manager, Customer Service
Murphy USA
07.2014 - Current
- Provided exkceptional support to management, assisting in daily operations and decision-making processes .
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Assistant Manager
Sonic
03.2024 - 11.2024
- Resolved escalated customer complaints and issues promptly to maintain high levels of customer satisfaction.
- Managed shifts and supervised staff to ensure smooth operations and adherence to company policies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented promotional campaigns and suggestive selling scripts to drive upsell opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Pharmacy Technician/Front Desk Receptionist
Walmart
04.2019 - 12.2021
- Provided excellent customer service to patients by answering questions, resolving issues, and processing prescription orders.
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Managed pharmacy inventory, including ordering, receiving, and stocking medications and supplies.
- Verified insurance information, processed payments, and maintained patient records in compliance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Nursing Assistant/Front Desk Receptionist
Rayne Guest Home
02.2017 - 09.2017
- Answered phone calls, responded to inquiries, and directed calls to appropriate staff members.
- Scheduled patient appointments and managed the appointment calendar effectively.
- Verified insurance information and collected patient copayments.
- Managed patient records, ensuring accuracy and confidentiality.
- Handled incoming and outgoing correspondence, including emails and faxes.
- Scheduled patient appointments and managed the appointment calendar effectively.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service/ Sales Representative
Verizon Wireless
04.2013 - 04.2014
- Assisted customers with account inquiries, billing issues, and service changes, ensuring prompt resolution and customer satisfaction.
- Achieved and exceeded sales goals through effective upselling and cross-selling of Verizon Wireless products and accessories.
- Educated customers on features, plans, and promotions to maximize their experience and meet their needs.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
GED -
Unitech Training Academy - Lafayette
Lafayette, LA02.2017
Associate of Applied Science - Certified Medical Assistant
Unitech Training Academy - Lafayette
Lafayette, LA04.2019
GED -
Infinity College
Lafayette, LA02.2017
High School Diploma -
Hastings High School
Houston, TX05.2008
Skills
- 10 Years of Customer Service
- Data Entry
- Computer Proficiency
- Medical terminology knowledge
- Phone Etiquette
- Insurance Billing
- Professionalism and Ethics
- Operations Management
- Microsoft outlook, word, and Excel
NTHS
I WAS AWARDED THIS CERTIFICATE BECAUSE I HAD A 4.0 WAS VERY OUTGOING AND POSITIVE ATTITUDE, I ALSO HELPED AND VOLUNTEERED WHENEVER NEEDED
Timeline
Assistant Manager
Sonic
03.2024 - 11.2024
Pharmacy Technician/Front Desk Receptionist
Walmart
04.2019 - 12.2021
Certified Nursing Assistant/Front Desk Receptionist
Rayne Guest Home
02.2017 - 09.2017
Assistant Manager, Customer Service
Murphy USA
07.2014 - Current
Customer Service/ Sales Representative
Verizon Wireless
04.2013 - 04.2014
GED -
Unitech Training Academy - Lafayette
Associate of Applied Science - Certified Medical Assistant
Unitech Training Academy - Lafayette
GED -
Infinity College
High School Diploma -
Hastings High School
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