Frantasia Webb
Sunrise,FL
Summary
Reliable and adaptable professional with hands-on experience in healthcare support, customer service, and frontline operations. Demonstrated ability to provide compassionate patient care as a Nurse Extern, Patient Care Technician, and Home Health Aide, while also delivering excellent customer experiences in retail and administrative roles. Skilled at multitasking, building rapport with clients and patients, and thriving in fast-paced environments. Eager to contribute a strong work ethic, flexibility, and a positive attitude to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Extern
HCA Woodmont Hosptial
7201 N University Dr, Tamarac, FL 33321
08.2025 - Current
- Provided direct patient care under RN supervision in a fast-paced clinical setting
- Assisted with activities of daily living (ADLs) including bathing, feeding, toileting, and mobility
- Monitored and documented vital signs, intake and output, and patient responses to care
- Assisted with activities of daily living (ADLs), including bathing, feeding, toileting, and mobility
- Collaborated with RNs, LPNs, CNAs, and physicians to deliver coordinated care
- Communicated effectively with patients and families to provide education and emotional support
- Utilized therapeutic communication to promote patient comfort and trust
- Documented care accurately in electronic health records (EHR)
- Prioritized tasks efficiently in a high-acuity environment
- Demonstrated strong time management and critical thinking skills
- Administered medications and treatments under supervision, ensuring adherence to safety protocols.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Actively participated in continuing education opportunities for personal growth as well as improved patient outcomes through updated knowledge of best practices within nursing standards.
Patient Care Attendant
HCA Woodmont Hospital
7201 N University Dr, Tamarac, FL 33321
01.2024 - 08.2025
- Assisted clients with daily personal care needs including bathing, dressing, and grooming
- Provided companionship and emotional support while maintaining professionalism
- Helped with mobility, transfers, and basic safety measures
- Maintained a clean and organized living environment
- Observed and reported changes in client needs or condition
- Followed care plans, safety guidelines, and confidentiality standards
- Assisted clients with daily personal care needs, including bathing, dressing, and grooming
- Collaborated with multidisciplinary teams to improve patient outcomes through effective communication.
- Developed individualized care plans in coordination with healthcare providers to address specific patient needs.
- Educated patients on self-care techniques to promote health maintenance and independence after discharge.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
Home Health Aide
Mrs. Shashi
NONE
07.2023 - 08.2025
- Provided direct patient care to clients in the home setting under care plans
- Assisted with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, and feeding
- Monitored and recorded vital signs, intake and output, and changes in patient condition
- Reported abnormal findings and patient concerns to supervising nurse or care coordinator
- Assisted with mobility, transfers, and fall prevention techniques
- Maintained infection control and safety standards in the home environment
- Provided emotional support and therapeutic communication to patients and families
- Promoted patient comfort, dignity, and independence
- Delivered patient-centered care in the home setting for clients with chronic and acute conditions
- Demonstrated strong assessment skills by recognizing and reporting changes in patient status
- Collaborated with nurses and interdisciplinary healthcare teams to support care plans
- Practiced HIPAA compliance and patient confidentiality
- Utilized time management and prioritization while caring for multiple clients
- Assisted clients with mobility and transportation, promoting independence and enhancing quality of life.
- Implemented customized care plans, adapting strategies based on individual client needs and preferences.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Representative
Customer Service Represenative
NONE
09.2023 - 05.2024
- Assisted customers with questions, orders, and general concerns
- Handled transactions and basic computer systems accurately
- Maintained a calm, professional attitude in fast-paced situations
- Worked closely with team members to meet daily goals
- Followed company policies and confidentiality standards
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Clerk
Publix
13700 W State Rd 84, Davie, FL 33325
06.2022 - 07.2023
- Provided excellent customer service in a fast-paced, high-volume environment
- Maintained strict food safety, sanitation, and hygiene standards in compliance with company and health regulations
- Demonstrated attention to detail while preparing, weighing, and packaging food products accurately
- Effectively communicated with customers to assess needs, answer questions, and resolve concerns
- Managed multiple tasks simultaneously while maintaining efficiency and accuracy
- Worked collaboratively as part of a team to ensure smooth daily operations
- Followed safety protocols to prevent cross-contamination and workplace injuries
- Maintained a clean and organized workspace at all times
- Assisted customers with product selection and provided recommendations based on preferences.
- Operated slicing machines and scales to prepare deli meats and cheeses accurately.
Front Desk Receptionist
Welleby Elementry
3230 N Nob Hill Rd, Sunrise, FL 33351
04.2021 - 08.2021
- Greeted students, parents, staff, and visitors in a professional and welcoming manner
- Answered phones, directed calls, and provided general information
- Assisted with student sign-in/sign-out procedures and visitor check-in
- Maintained confidential student records and followed privacy guidelines
- Supported administrative staff with clerical tasks such as filing and data entry
- Managed a busy front office while handling multiple requests
- Communicated effectively with teachers, administrators, and parents
- Maintained an organized and orderly front desk area
- Maintained accurate student attendance records and updated database systems regularly.
- Assisted in organizing school events, contributing to improved community involvement and participation.
- Streamlined administrative processes, reducing wait times for visitors through effective workflow management.
Education
Some College (No Degree) -
Broward College
Fort Lauderdale, FLNo Degree - Nursing
Keiser University
Fort Lauderdale, FL12-2028
High School Diploma -
Piper High School
8000 NW 44th St, Sunrise, FL 3335106-2022
Skills
- Patient Care & Support: Provided hands-on care as a Nurse Extern, PCA, and Home Health Aide; skilled in assisting with daily living activities and monitoring vital signs
- Customer Service: Delivered exceptional experiences in retail and service roles; resolved issues quickly and built strong relationships
- Communication & Interpersonal: Clear, empathetic communicator; excels at working with patients, families, and teams
- Adaptability & Multitasking: Thrives in fast-paced environments; handles multiple tasks efficiently without sacrificing quality
- Teamwork & Reliability: Dependable team player with a strong work ethic; supports colleagues and meets goals consistently
- Admin & Organization: Experienced with front desk operations, scheduling, and documentation; detail-oriented
- Problem Solving: Quick to assess situations and implement solutions; confident making decisions under pressure
Certification
- Basic life support, American heart association - 05/2025- 05/2027
Languages
English
Native or Bilingual
Timeline
Nurse Extern
HCA Woodmont Hosptial
08.2025 - Current
Patient Care Attendant
HCA Woodmont Hospital
01.2024 - 08.2025
Customer Service Representative
Customer Service Represenative
09.2023 - 05.2024
Home Health Aide
Mrs. Shashi
07.2023 - 08.2025
Deli Clerk
Publix
06.2022 - 07.2023
Front Desk Receptionist
Welleby Elementry
04.2021 - 08.2021
Some College (No Degree) -
Broward College
No Degree - Nursing
Keiser University
High School Diploma -
Piper High School