Summary
Overview
Work History
Education
Skills
Certification
Experience
Education and Training
Timeline
Generic

Frantaza Sanford

Milwaukee

Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Cheerful and upbeat individual with history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Trauma Registration

Froedtert Hospital
04.2024 - Current


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Handled registration processes efficiently, delivering a smooth check-in experience for attendees.
  • Enhanced patient satisfaction by providing timely, accurate, and courteous service during registration.

Guest Relations Representative

Froedtert Hospital
05.2023 - 04.2024
  • Greeted and welcomed patients upon arrival, providing them with necessary paperwork.
  • Answered general inquiries from patients regarding office policies and procedures.
  • Maintained an organized reception area including stocking supplies and keeping the space clean.
  • Updated patient information in the hospital database accurately and promptly.
  • Ensured compliance with all applicable laws, regulations and standards of practice.
  • Assisted visitors by directing them to appropriate areas within the hospital premises.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Supervises the daily operations of guest relations functions at hospital entrances and within the Family Center.

Personal Care Worker

iris healthcare
05.2017 - 07.2023
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Transported patients to and from medical, dental and personal care appointments.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.

PCA

Rogers Behavioral Health
01.2021 - 05.2023
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Lead Care

Margret's Adult Family Home
01.2018 - 10.2020
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Documented client progress in charts and logbooks.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Housekeeping Attendant

Waukesha Memorial Hospital
11.2016 - 12.2017
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.

Cashier

Walmart
07.2016 - 11.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Riverside University Highschool
06.2017

Skills

  • Household organization
  • Patient Care
  • Client relationship management
  • Meal planning
  • First-aid and CPR
  • Behavior redirection
  • Adaptable under pressure
  • Meal preparation
  • Database management
  • Proper phone etiquette
  • Coordination skills
  • Cash management experience
  • Client satisfaction
  • Housekeeping
  • Wound care
  • Business correspondence
  • Spreadsheet management
  • Patient Transport
  • Client Documentation
  • Computer Literacy
  • Bathing and Dressing
  • Taking Vital Signs
  • Patient Care and Monitoring
  • Medical Triage
  • Emotional Support
  • Mental Health Care
  • Customer Service
  • Order and Refund Processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

cbrf certified

Experience

["Maids and Housekeeping Cleaners"],[],["Personal Care Aides"]

Education and Training

other

Timeline

Trauma Registration

Froedtert Hospital
04.2024 - Current

Guest Relations Representative

Froedtert Hospital
05.2023 - 04.2024

PCA

Rogers Behavioral Health
01.2021 - 05.2023

Lead Care

Margret's Adult Family Home
01.2018 - 10.2020

Personal Care Worker

iris healthcare
05.2017 - 07.2023

Housekeeping Attendant

Waukesha Memorial Hospital
11.2016 - 12.2017

Cashier

Walmart
07.2016 - 11.2016

High School Diploma -

Riverside University Highschool

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