Frantz Brossard

• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Troubleshot problems with software, hardware and networking for users.
• Recognized escalation needs and connected customers with advanced support staff.
• Worked within task management system to receive, manage and close support requests.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Diagnosed and troubleshot hardware, software and network issues.
• Troubleshot problems with software, hardware and networking for users
• Recognized escalation needs and connected customers with advanced support staff
• Developed and implemented preventive maintenance procedures
• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
• Diagnosed and troubleshot hardware, software and network issues

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Pursued sales leads from assessing customer needs while suggesting appropriate products and services
• Prepared and constructed product displays according to plans /schematics
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives
• Managed customer accounts to secure customer satisfaction and repeat business

Completed data entry tasks with accuracy and efficiency

• Scheduling electrical inspections with city for new subdivision homes development
• Working directly with builders on scheduling dig-test at building sites
• Entering data in spreadsheets containing new and existing projects and any inventory used at sites for inventory control
• Organized, sorted, and checked input data against original documents.
• Created and maintained data entry logs to track data entry activities.
• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Organized, sorted, and checked input data against original documents
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
• Entered data into various computer systems accurately using Microsoft Office Suite

• Selling Sprint wireless products, accessories, and services
• Engaged in conversations with customers, asking questions and listening intently in order to make the best recommendations for their wireless needs
• Building relationships with customers to develop opportunities to cross sell other products and getting repeat business and referrals from customers
• Handled customer service issues in a timely and professional manner.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.