Frantz Jean
Jacksonville,FL
Summary
Hardworking Server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes, as well as cash handling. Determined to give the best service possible to guests.
Overview
3
3
years of professional experience
Work History
Bartender
Olive Garden Restaurant
01.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Olive Garden Restaurant
07.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
General Associate
GameStop
12.2021 - 12.2022
- Increased sales with effective product displays and persuasive communication skills.
- Handled returns, exchanges, and complaints professionally while adhering to company policies.
- Offered exceptional customer support by answering inquiries about products, services, and promotions accurately and promptly.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Assisted in maintaining a clean, safe, and welcoming store environment for customers and staff members.
- Contributed to team success by consistently meeting or exceeding daily sales targets.
- Supported store operations by accurately processing transactions and handling cash responsibly.
- Strengthened customer loyalty through attentive service and personalized recommendations.
- Aided in loss prevention efforts by following security procedures and reporting suspicious activities.
Teacher's Assistant
City Year Philadelphia
08.2020 - 07.2021
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Reviewed lesson material with students individually or in small groups.
- Organized and led practice, research and lab assignments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Studied and implemented latest information on specific subjects and learning strategies.
- Taught courses under guidance of senior instructors.
Education
Associate of Arts - Digital Arts
Florida State College At Jacksonville
Jacksonville, FL06.2025
Skills
- Suggestive Selling
- Menu Memorization
- Food Service
- Basic Accounting
- Inventory
- Liquor, Beer, and Wine Knowledge
- Team Training and Development
- Sales Expertise
- Highly Reliable
- Customer Service
- Handling Difficult Customers
- Active Listening
Timeline
Bartender
Olive Garden Restaurant
01.2022 - Current
General Associate
GameStop
12.2021 - 12.2022
Server
Olive Garden Restaurant
07.2021 - Current
Teacher's Assistant
City Year Philadelphia
08.2020 - 07.2021
Associate of Arts - Digital Arts
Florida State College At Jacksonville
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