Frantz B LaFleur
Garnerville,New york
Summary
Dynamic professional with extensive experience at ARC Rockland, excelling in community outreach and service coordination. Proven track record in budget management and stakeholder engagement, fostering positive relationships to enhance program effectiveness. Skilled in data analysis and conflict resolution, delivering compassionate client care while ensuring compliance with HIPAA regulations. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Community management professional with strong background in overseeing community projects and initiatives. Known for driving collaboration and achieving impactful results, adapting seamlessly to changing environments. Expertise in strategic planning and stakeholder engagement, combined with commitment to fostering positive community culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Supervisor
ARC Rockland
12.2019 - Current
- Works closely with the Care Manager, supporting the procurement of services and following up on service delivery needs, and assists in the coordination of securing services outlined
- Prepared reports summarizing key outcomes from community engagement efforts.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Prepared and maintained budgets, personnel records or training manuals.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Implemented and evaluated staff, volunteer or training programs.
- Recruited, interviewed, and hired volunteers and staff.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Maintained records of all organizational communications with external stakeholders.
- Supported residents with behavioral problems by responding in calm, empathetic demeanor.
- Provided guidance and support to staff members working on assigned tasks.
- Researched and analyzed community needs to determine program directions and goals.
- Led community outreach programs to increase engagement and participation in local events.
- Developed strategies to promote a positive public image of the organization.
- Participated in regular meetings with senior leadership to discuss progress towards goals set forth by the board of directors.
- Collaborated with internal departments to ensure successful implementation of initiatives.
- Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of department.
- Directed activities of professional and technical staff members and volunteers.
- Advised senior leadership on matters pertaining to community outreach initiatives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Created and implemented policies and procedures for volunteer management.
- Conducted research on current trends in the field of community relations.
- Increased occupancy rate [Number]% with improved marketing and tenant relations strategies.
Direct Support Professional
Shrub Oak International School
07.2022 - 02.2023
- Encourage, engage and support students on campus and in community settings to maintain a positive environment
- Provide support with daily living activities
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided guidance and support to ensure safety of individuals served.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Education
Master of Advanced Study - Healthcare Administration
Health Care Administration
Phoenix, AZ05-2025
Pre grad -
surgical technologist
Ramsey, NJHigh school diploma -
Ramapo high school
Skills
- Data analysis
- Community outreach
- Volunteer management
- Service coordination
- Report writing
- Stakeholder engagement
- Team leadership
- Budget management
- Project management
- Conflict resolution
- First aid and CPR
- Transportation assistance
- Decision-making support
- HIPAA compliance
- Self-advocacy training
- Patient assessments
- First aid and safety
- Medical records management
- Cultural awareness
- Client documentation
- Medical office administration
- Behavioral support
- Verbal and written communication
- Report generation
- Client transportation
- Community integration support
- Case management experience
- Daily living support
- Compassionate client care
- Direct patient care
- Multitasking and organization
- Nutrition support
- Self-care promotion
- Client safety and first aid
- Patient education
- Wellness and nutrition knowledge
- Life skills training
- Case management
- Support plan management
- Community activities
- Client support
- Adaptive equipment use
- Case documentation
- Personal care assistance
- Patient management
- Recreational activities
- Empathy and patience
- Record keeping
- Crisis management
- Health services
- Disability awareness
- Transportation
- Adaptability and flexibility
- Indirect patient care
- Progress documentation
- Medication administration
- Safety monitoring
- Time management
- Care plan management
- Team collaboration
- Problem-solving
- Community integration
- Positive reinforcement
- Compassionate caregiving
- Active listening
- Relationship building
- Appointment scheduling
- Care plan assessment
- Clinical quality program standards
- Individualized support planning
- Therapeutic instruction
- State regulations
- Healthcare
- Health and safety requirements
- Hygiene assistance
- Nutrition
- EMR / EHR
- Infection control procedures
- Care delivery
- Multicultural sensitivity
- Partnership building
- Fundraising
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
- Written and verbal communication
- Certified in CPR/AED
- Client needs assessments
- Team building
- Public relations
- Task prioritization
- Self motivation
- CPR/AED
- Interpersonal skills
- Analytical thinking
- Interviewing skills
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic partnerships
- Public speaking
- Crisis intervention
- Strategic planning
- Staff training
- Staff supervision
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Service planning
- Client meetings
- Administrative management
- Financial reporting
- Program implementation
- Risk management
- Policy implementation
- Cultural sensitivity
- Professional demeanor
- Problem-solving aptitude
- Staff oversight
- Performance metrics
- Social services
- Program development
- Policy development
- Change management
- Human resources
- Analytical skills
- Regulatory compliance
- Contract management
- Budget administration
- Public policy
- Program evaluation
- Resource development
- Communication
- Public assistance programs
- Direct operations
Languages
English
Professional
French
Professional
Certification
HIPAA Knowledge, CPHQ, CMM
Timeline
Direct Support Professional
Shrub Oak International School
07.2022 - 02.2023
Community Supervisor
ARC Rockland
12.2019 - Current
High school diploma -
Ramapo high school
Master of Advanced Study - Healthcare Administration
Health Care Administration
Pre grad -
surgical technologist
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