Summary
Overview
Work History
Education
Skills
Certification
Professional Reference
Timeline
Generic

Frantz Meriscar

Brooklyn,NY

Summary

Adaptable professional with 20+ years of experience and a proven knowledge of customer communications, operations management, sanitation and safety, quality control, and inventory control. Aiming to leverage my skills to successfully fill the General Manager role at your company.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager/Trainer

Stickys
Manhattan, New York
01.2023 - Current
  • Developed comprehensive training programs for new General Managers and their teams.
  • Conducted trainings on product knowledge, customer service, sales techniques and leadership skills.
  • Provided one-on-one coaching sessions to help General Managers develop their skills and abilities.
  • Reviewed job descriptions and identified areas where additional training was needed.
  • Maintained records of all trainings conducted, including attendance logs and assessment results.
  • Provided guidance to newly hired General Managers on company policies and procedures.
  • Scheduled regular meetings with department heads to discuss upcoming projects or changes in policy.
  • Explained goals and expectations required of trainees.

GENERAL MANAGER

Hale and Hearty Soup
New York, NY
01.2014 - 11.2022
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
  • Established employee development plan, setting clear expectations for team members
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
  • Established and maintained proactive human resource functions, complying with labor regulations
  • Used customer feedback for improving operations and building brand loyalty
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Prepared staff work schedules and assigned specific duties
  • Conducted staff meetings to relay general information or to address specific topics
  • Responded quickly to meet customer needs and resolve problems
  • Participate in ongoing training to enhance own job skills and knowledge
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Assisted with new hire orientation and employee training
  • Adhere to quality and service standards to support operational goals
  • Provided efficient and courteous service to customers at all times.

GENERAL MANAGER

Chipotle Mexican Grill
Philadelphia, PA
09.2008 - 11.2013
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
  • Established employee development plan, setting clear expectations for team members
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
  • Established and maintained proactive human resource functions, complying with labor regulations
  • Used customer feedback for improving operations and building brand loyalty
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Prepared staff work schedules and assigned specific duties
  • Conducted staff meetings to relay general information or to address specific topics
  • Responded quickly to meet customer needs and resolve problems
  • Participate in ongoing training to enhance own job skills and knowledge
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Assisted with new hire orientation and employee training
  • Adhere to quality and service standards to support operational goals
  • Provided efficient and courteous service to customers at all times.

ASSISTANT STORE MANAGER

Five Guys Burgers and Fries
Queens, NY
04.2003 - 11.2009
  • Troubleshooting minor problems and reported larger technical issues
  • Provided performance feedback and coaching to employees
  • Set example for employees by demonstrating customer service and selling skills
  • Aided in setting standards of team performance to reach company objectives
  • Highlighted sale items and promotions with proper signage and displays
  • Demonstrated and supported continuous improvement and growth mindset
  • Prepared staff work schedules and assigned specific duties
  • Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks
  • Instilled high standards of compliance by holding teams accountable
  • Maintained neat, clean, and organized store environment to foster health and safety of customers and employees.

Education

High School Diploma -

THOMAS JEFFERSON HS
Brooklyn, NY
06.1990

Skills

  • Excellent training and leadership skills
  • Strong time management and organizational skills
  • Proficient in: English, French and Creole

Certification

New York State Health Certificate

Nationwide ServSafe Certification

Professional Reference

Brooklyn Livingston                                             Elizabeth Rodriguez

AGM of Sticky's Hells Kitchen                           GM of Sticky's Bryant Park

Cell 929-677-3099                                             Cell 929-288-6311

Raven Mercado

Shift Leader of Sticky's Hells Kitchen

Cell 646-512-0403

Timeline

General Manager/Trainer

Stickys
01.2023 - Current

GENERAL MANAGER

Hale and Hearty Soup
01.2014 - 11.2022

GENERAL MANAGER

Chipotle Mexican Grill
09.2008 - 11.2013

ASSISTANT STORE MANAGER

Five Guys Burgers and Fries
04.2003 - 11.2009

High School Diploma -

THOMAS JEFFERSON HS

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Frantz Meriscar