Frantz Prosper
Indianapolis,IN
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service and management within the auto industry. Adept at negotiating, resolving issues, and building strong client relationships. Proven ability to appraise damage, oversee repairs, and manage claims efficiently. Eager to leverage my expertise in customer relations and problem-solving to contribute as a Material Damage Inside Adjuster I at Erie Insurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Team
Enterprise Rent-A-Car
02.2022 - Current
- Cultivated lasting relationships with clients through personalized attention and genuine care for their needs.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Customer Care Representative
Caliber Collision
02.2023 - 05.2024
- Collaborated with customers and repair shops to resolve issues, ensuring satisfaction and maintaining positive relationships throughout the claims process.
- Managed service-related disputes and provided calm and efficient solutions for escalated situations, reflecting strong negotiation and problem-solving abilities.
- Acted as a liaison between clients, repair shops, and insurance companies, demonstrating thorough knowledge of the auto repair process.
- Assisted in estimating damage repair costs and overseeing the quality of repairs, ensuring alignment with company policies and standards.
Assistant Manager
Collision Experts Of Palm Beach
09.2016 - 02.2022
- Assisted in overseeing day-to-day operations of the auto repair shop, including damage appraisals and repair estimates, ensuring accurate assessments and cost-effective solutions.
- Collaborated with management to establish policies for efficient claims handling and damage evaluations.
- Acted as a point of contact for customer complaints, resolving issues related to service delays, billing discrepancies, and repair costs.
- Coordinated with insurance adjusters, ensuring smooth communication regarding claims status and repair needs.
Education
High School Diploma -
Palm Beach Lakes High
West Palm Beach, FLAssociate of Science in Business Operations
Palm Beach State Collge
West Palm Beach, FLSkills
- Claims Handling & Estimation: Proficient in vehicle damage assessment, estimating repair costs, and managing auto claims
- Negotiation & Customer Service: Strong skills in negotiating repair costs, handling claims disputes, and maintaining positive client relationships
- Claims Management: Familiar with claims processing, settlement procedures, and salvage disposal
- Communication & Problem-Solving: Excellent at addressing customer concerns and resolving escalated issues with efficiency
- Team Collaboration & Leadership: Experience leading teams, training new employees, and collaborating with various departments
- Technical Skills: Microsoft Office Suite, CRM software, claims management systems
Languages
French
Native or Bilingual
Certification
- Willingness to obtain and maintain required licenses as per Erie Insurance's standards.
- Microsoft Office Specialist (MOS) Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
Caliber Collision
02.2023 - 05.2024
Client Support Team
Enterprise Rent-A-Car
02.2022 - Current
Assistant Manager
Collision Experts Of Palm Beach
09.2016 - 02.2022
High School Diploma -
Palm Beach Lakes High
Associate of Science in Business Operations
Palm Beach State Collge
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