Frantzy Raphael
New York,NY
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Shoe Expeditor
Bloomingdales
New York
07.2018 - 01.2022
- Understand the needs of the business and react with urgency to attend to matters that impact our selling efforts
- Demonstrating customer service as a priority through the delivery of prompt, friendly, knowledgeable, and professional execution of all duties to drive sales
- Utilize Enterprise Locator System to fulfill shoe orders efficiently for selling associates
- Ensure prompt recovery of shoes from the selling floor back to the stockroom
- Maintain the integrity of the shoe inventory through accurate scanning and placement efforts
- Process new merchandise and re-allocate stock as necessary
- Process damages, return-to-vendor merchandise, clearance and 'job outs'
- Maintain a clean, orderly, and safe work area; safely and adequately handle equipment required for the job function
- Maintain safety awareness
- Assist with seasonal inventories.
Sales Associate/Hair Salon Stylist
American Girl
New York
10.2016 - 09.2018
- Specialized in recreating doll hair; dressing the hair of the doll according to the doll’s portrayal or role in a story while studying the role of the doll, facial features to fit the right and perfect style for the doll’s hair & also creating new styles or follow custom ordered dolls as configured by the patron
- Interacting with children in fun and positive manners and making each experience special
- Ringing up purchases on the POS system, stocking products, and maintaining clean and organized sales floors
- Maintaining sales goals & booking appointments.
Salesperson, Men’s Shoes
Nordstrom – The Westchester Mall
White Plains
01.2015 - 09.2016
- Achieving sales goals while supporting the goals of the team i.e
- Commission-based
- Greeting customers in a timely fashion
- Understanding & communicating the latest fashion trends in the industry with specific knowledge of new designer & runway collections
- Provide honest & confident feedback to customers regarding merchandise style & fit
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and invite them to upcoming events
- Consistently seeking new fashion and product knowledge to act as an expert for the customer
- Working as a team player to ensure each customer receives the best service possible
- Perform daily department maintenance tasks including stock work, merchandising, display, price markdowns, merchandise transfers & light cleaning.
Education
Some College (No Degree) - Business Management
Hostos Community College
Bronx, NYSkills
- Store maintenance
- POS Software
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Continuous Improvement
- Engaging with Diverse Customers
- Reliable and Responsible
- Item Ticketing and Pricing
- Product Knowledge
Timeline
Shoe Expeditor
Bloomingdales
07.2018 - 01.2022
Sales Associate/Hair Salon Stylist
American Girl
10.2016 - 09.2018
Salesperson, Men’s Shoes
Nordstrom – The Westchester Mall
01.2015 - 09.2016
Some College (No Degree) - Business Management
Hostos Community College
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