FRANYELYS WEST

• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Supervised under Chief Human Services Policy and System Specialist.
• Unite RI and DD214 Digitization Project.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

• Communicated with referral sources, physicians and staff to check documentation for proper signatures.

• Entered referrals into appropriate system based on type of referral obtained.

• Explained eligibility requirements, application details, payment method and legal rights during intake assessment.

• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

• Handled office scheduling and made notes for deadlines, motions and other important dates.

• Scheduled appointments, court appearances and depositions for busy law firm.

• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.

• Developed positive working relationship with courts, clients, law enforcement members and attorneys.

• Interviewed and prepared intake sheets for clients in Spanish and English.

• Determined costumer needs by asking relevant questions and listening actively to the responses.

• Make outbound calls and receive inbound calls.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Learned and maintained in-depth understanding of product

information, providing knowledgeable response.

• Educated customers on company systems, form completion and access to services.