Franz Balagtas
Alhambra,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
09.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Ice Cream Server
Afters Ice Cream
07.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Cook
Arrowhead Tap House
09.2021 - 07.2022
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Kitchen Crew Member
Jollibee
01.2021 - 08.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
Education
Associate of Arts - Kinesiology
Los Angeles City College
Los Angeles, CA06.2024
Skills
- Food Preparation and Safety
- Coffee Machinery
- Excellent Memory
Timeline
Barista
Coffee Bean & Tea Leaf
09.2022 - Current
Ice Cream Server
Afters Ice Cream
07.2022 - Current
Cook
Arrowhead Tap House
09.2021 - 07.2022
Kitchen Crew Member
Jollibee
01.2021 - 08.2021
Associate of Arts - Kinesiology
Los Angeles City College
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