FRANZ BURKE
Brooklyn
Summary
Experienced People Operations Specialist adept at managing employee lifecycles, developing HR policies, and fostering a culture of trust and transparency. Skilled in coaching managers on people management best practices. Demonstrated success in project management, cross-functional collaboration, and data analysis. Committed to continuous improvement and delivering exceptional results. Strong track record of enhancing employee engagement, reducing turnover rates, and implementing effective training programs. Proficient in maintaining well-organized records and handling HR matters confidentially. Seeking to leverage my expertise to drive organizational success and create a positive employee experience at Success Academy.
Overview
7
7
years of professional experience
Work History
People Operations Specialist
Success Academy Charter Schools
06.2022 - Current
- Manage full-cycle human resource operational activities to maximize HR employee performance and employee development
- Offer guidance and assistance to team members in dealing with day-to-day employee relations' issues, providing accurate and consistent policy interpretation
- Direct HR programs, policies, and processes to improve operational efficiency
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
- Analyze existing onboarding plans and revamp them to enhance the onboarding experience of new employees
- Design and implement FAQ, QRG, and SOP's to deliver engaging onboarding expectations and information
- Collaborate with the HR and Talent Acquisition team to provide leadership, guidance, and support to ensure that employee needs are met and exceeded
- Process employee change requests in HRIS & Payroll Systems: pay change, transfers, LOA, terminations
- Oversee the Leave of Absence process: FMLA, NYPL, NY State Disability, Disability Leave, etc
- Spearhead and implement HR systems (Zendesk, EZflow) to funnel, address, and report on HR compliance tasks and requests
- Encourage open communications, promoting a positive and pro-employee work environment
- Handle sensitive employee and company information with the highest level of confidentiality and discretion.
HR Benefits/LOA Specialist
Success Academy Charter Schools
03.2021 - 06.2022
- Served as a subject matter expert on leave and workers' compensation programs
- Interpreted and implemented leave policies and programs according to federal and state employment laws, including FMLA, ADA, USERRA, and the Pregnancy Discrimination Act
- Demonstrated in-depth knowledge of state and federal disability leave laws
- Assessed each leave request for eligibility and qualifying conditions within established time frames
- Tracked leaves, processed employee leave requests, and collected necessary documentation in a timely manner
- Managed a database to monitor and track leave status
- Input and maintained employee records in the PeopleSoft system
- Collaborated with payroll personnel to coordinate the payment of sick and vacation hours during leave of absence.
Business Operations Manager
Success Academy Charter Schools
03.2017 - 03.2021
- Managed the day-to-day operations of a charter school with 380 K-5 students
- Identified areas for improvement in training programs and collaborated with the training team to implement changes
- Managed training calendars to inform participants of upcoming training session topics and dates
- Coordinated planning & execution of learning strategies for 4+ global projects, reaching over 5K learners
- Managed communications planning and processes for learning deployment and individual learner inquiries daily
- Coordinated with colleagues using technology reviews and QA to ensure a seamless, pristine product is deployed to learners and course instructors
- Ensured system of tracking and managing information within the Learning Management System (LMS) across 500+ courses was 100% accurate
- Coordinated, executed, and actively managed blended learning programs such as ILT, VILT, and hybrid for thousands of learners
- Analyzed existing processes and identified improvements for uniformity across the team as well as better organization and productivity
- Communicated openly, clearly, promptly, and regularly with stakeholders via phone, email, and in person to understand expectations
- Evaluated program impact on employee productivity, leveraging data-driven insights to create alternatives and ensure objectives were met or exceeded
- Managed a learning and development pipeline, including required courses, qualification, and completion.
Education
Ph.D. - Organizational Leadership
The Chicago School of Professional Psychology
01.2026
Master of Arts - Organizational Development
The Chicago School of Professional Psychology
01.2023
Master of Arts - Organizational Leadership
The Chicago School of Professional Psychology
01.2020
Bachelor of Science - Psychology
Brooklyn College
05.2012
Skills
- People Operations
- Logistics Coordinator
- HR Policies
- Project Management
- Data Analysis
- Cross-Functional Collaboration
- Employee Engagement
- Training & Development Programs
- Leave Administration
- Compliance Management
- Database Management
- Financial Reporting
- Relationship Management
- Training & Development
- Performance Management & Reviews
- Employee Records Management
- Professional Training
- Customer Service
- Employee Evaluation
- Presentation Skills
- Human Resources Management Systems
- Onboarding Facilitation
- Benefits Administration
- Employment Law
- Open Enrollment
- Employee Perks
- Expense Reimbursements
- Standard Operating Procedures (SOPs)
- Process Automation
- Internal Communications
- Employee Onboarding
- Employee Engagement Calendar
- Employee Feedback Processes
- Employee Off-Boarding
- Laptop Inventory Management
- HR policies and procedures
- Diversity and Inclusion
Timeline
People Operations Specialist
Success Academy Charter Schools
06.2022 - Current
HR Benefits/LOA Specialist
Success Academy Charter Schools
03.2021 - 06.2022
Business Operations Manager
Success Academy Charter Schools
03.2017 - 03.2021
Ph.D. - Organizational Leadership
The Chicago School of Professional Psychology
Master of Arts - Organizational Development
The Chicago School of Professional Psychology
Master of Arts - Organizational Leadership
The Chicago School of Professional Psychology
Bachelor of Science - Psychology
Brooklyn College