Franz Nanawa
Torrance,CA
Summary
Aspiring IT Professional & US Army veteran with 7 years of proven experience in Operational Management and Prioritized Work Schedules. Accomplished measurable results while leading teams of 5 – 40 personnel in a dynamic, fast - paced environment. Managed risk to protect assets, property, and equipment valued over $5M while meeting the expectations of senior leadership. Possess technical experience in Computer Hardware, Software, Applications & Programming, Cloud-based Software Development, Network Monitoring, and Computer Forensics. Recipient of multiple awards for outstanding performance and professionalism. Career supported by the active pursuit of a Bachelor’s Degree in Computer Information Systems.
Overview
14
14
years of professional experience
Work History
Senior Operations Technician
Penske
05.2021 - Current
- Established weekly work schedule and project management timelines to meet contractual commitment; coordinated with the manpower office to balance workloads and resolve schedule conflicts
- Analyzed processes used by the work group and revised procedures which eliminated operational bottlenecks and improved overall team productivity by 18%
- Conducted quarterly reviews of processing errors, tracked down the root cause, and implemented corrective actions that reduced the error rate by 21%
- Reviewed maintenance forms and records to document maintenance history and track repair part inventory
- Integrated new technologies into the work center which better aligned with project requirements
Lead Operations Technician
Ryder
02.2017 - 05.2021
- Supervised 20 technicians that performed maintenance on transportation vehicles and trailers; prepared work schedules, provided daily work assignments, and monitored maintenance
- Established operational schedules that included daily and weekly maintenance checks, corrective maintenance, and tracking of equipment status
- Troubleshot component levels; isolated and identified causes of malfunctions; interpreted schematic diagrams
- Conducted professional development training on preventative & corrective maintenance on vehicles for junior mechanics that covered technical documentation, repair best practices, an documentation requirements
- Collaborated with maintenance supervisors on safety management practices, established priorities that allowed teams to meet workload & correct reported deficiencies before deadlines, and conducted daily safety meetings
- Oversaw troubleshooting on unscheduled repairs and provided alternate repair methods to junior mechanics
Operations Manager
United States Army
02.2010 - 05.2017
- Analyzed operational plans to determine mission planning requirements and evaluate current certification rates; approved work, training schedules, and supervised assignments
- Drafted standard operating procedures for the work group which improved operational quality and team productivity; identified & corrected unauthorized, unsafe, or ineffective practices
- Evaluated requirements established by senior executives, developed analytic tools that tracked key metrics, and prepared quarterly reports on organizational readiness and manpower
- Ensured that repair part levels were maintained above 95% which reduced turn-around times and increased productivity; turned in $300K in excess materials which returned those funds to the repair budget
- Briefed executive managers on all administrative and personnel matters on a weekly basis; provided recommendations that improved the organizations overall performance and workplace environment
Education
Bachelor of Science - Computer Information Systems
California Institute of Arts & Technology
San Diego, CAAssociate of Science - Information Technology & Networking
Devry University
Ontario, CA2023
Skills
- Computer Hardware
- Computer Software & Applications
- Operating Systems
- Networking
- Information Security
- Virtual Machines
- Cloud Computing
- Computer Programming
- Customer Service
- Team Leadership
- Organizational Communication
- Problem Solving
- Critical Thinking
- Collaboration
Certification
- Cloud Technology: AWS, Google Cloud & Azure
- Operating Systems: Linux/Unix, Windows, MacOS
- Programming Languages: Python, SQL
- Other Applications: Hypervisor, Virtual Box, Kali Linux, WireShark
Quote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Timeline
Senior Operations Technician
Penske
05.2021 - Current
Lead Operations Technician
Ryder
02.2017 - 05.2021
Operations Manager
United States Army
02.2010 - 05.2017
Bachelor of Science - Computer Information Systems
California Institute of Arts & Technology
Associate of Science - Information Technology & Networking
Devry University
Similar Profiles
ROLANDO RAMOSROLANDO RAMOS
Shipping and Receiving Clerk at PenskeShipping and Receiving Clerk at Penske
Luce DesrosiersLuce Desrosiers
Operation at PenskeOperation at Penske
Kyle McCloskeyKyle McCloskey
Operations Manager at PenskeOperations Manager at Penske
Glenda Johnson-HaleGlenda Johnson-Hale
Clamp Truck Operator at PenskeClamp Truck Operator at Penske
JOHN ROHJOHN ROH
Deputy Branch Chief, OPIR Data Exploitation Space Systems at USSFDeputy Branch Chief, OPIR Data Exploitation Space Systems at USSF