Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Franzella Strong

Memphis,Tennessee

Summary

Dedicated team player with a proven track record in delivering exceptional customer service and training. Known for building strong customer relationships through outstanding service, support, and follow-through. Highly skilled in utilizing Microsoft Suite, including Word, Excel, and PowerPoint.

Overview

27
27
years of professional experience

Work History

Student Information Services Data Specialist

Memphis Shelby County Schools
01.2023 - Current
  • Consistently met deadlines and deliver high-quality work, demonstrating a strong commitment to excellence in data management.
  • Manage sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
  • Analyze data to facilitate and assist in ensuring compliance with state-mandated reporting functions.
  • Implement procedures to monitor and determine appropriate corrective actions to ensure accurate student information system (Powerschool SMS) data and Educational Information System (EIS) data.
  • Provide group and one-on-one training and support to school and District personnel in the use of the student information system, its related components, and EIS.
  • Prepare training instructions and manuals.
  • Research, compile data, and prepare various statistical, administrative and/or financial reports as required.

General Office Secretary

Memphis Shelby County School
09.2013 - 01.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and student records.
  • Utilized PowerSchool SMS, Educational Information System (EIS), and PowerSchool Enrollment.
  • Managed functions related to enrollment, attendance, student records, and immunizations.
  • Supported administrative team as primary liaison between employees, parents, and visitors.
  • Aided students referred for illnesses and/or injuries to ensure their safety and welfare.
  • Managed staff to maintain front office coverage and provide outstanding customer service to our educational community.

Substitute Teacher

Memphis City Schools
09.2007 - 09.2013
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Change Control Coordinator

Randstad (Medtronic)
11.2005 - 08.2007
  • Analyzed service requests and executed necessary actions to resolve issues.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Maintained data integrity by running reports and updating systems accordingly.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.


Quality Assurance (Software Tester)

Sedgwick CMS, Incorporated
01.2004 - 08.2005
  • Managed product and process quality development of software modification requests.
  • Created technical and end user documentation on company's intranet.
  • Reduced defects in final releases by thoroughly conducting manual and automated testing on software applications.
  • Improved team efficiency by collaborating with developers to identify, document, and resolve software bugs.

Senior Systems Security Analyst

Sedgwick CMS, Incorporated
01.2001 - 01.2004
  • Researched and resolved complex issues related to users' systems' security.
  • Conducted mini-audits to ensure departmental service level agreements were met.
  • Trained security analysts on system updates.
  • Maintained documented policies and procedures on an internal website.
  • Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
  • Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.

Senior Systems Support Analyst

Sedgwick CMS, Incorporated
01.2000 - 01.2001
  • Researched and resolved software and network issues.
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Developed detailed documentation for support processes, ensuring consistency in issue resolution procedures.
  • Contributed to the creation of a robust knowledge base, enabling quicker diagnosis and resolution of common issues.
  • Conducted comprehensive training sessions for end-users, increasing their proficiency in using various systems and applications.

User Support Analyst

Sedgwick CMS, Incorporated
08.1997 - 01.2000
  • Responded to heavy volume voice calls and e-mails in technical software help desk environment; maintained client parameters in the system, and maintained projects using help desk/tracking software.

PDP Specialist (Customer Service)

Manpower (SITEL)
01.2005 - 01.2006
  • Enrolled beneficiaries in a Medicare prescription drug plan and answered questions regarding the drug plans to assist the beneficiaries in selecting the most advantageous plan
  • Position required strong interpersonal and problem-solving skills.

Education

Bachelor of Science Business -

Concordia University Wisconsin

Skills

  • PowerSchool Proficiency
  • Education Information System (EIS) Proficiency
  • Microsoft Office Proficiency
  • Spreadsheet Management
  • Compiling Data
  • Analytical Thinking
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Interpersonal Skills

Volunteer Experience

  • Local Unit Parent Teacher Association (PTA/PTSA), President, Programs VP, Membership VP, Cultural Arts VP, Secretary, Treasurer, Parliamentarian, These positions provided the opportunity to develop training, motivational, presentation, written communication, planning, and organizational skills.
  • Girl Scouts Heart of the South, Service Unit Sales Cookie Manager, Troop Leader, These positions provided the opportunity to develop training and mentoring skills as well as sales strategies.
  • Junior Achievement of Memphis and the Mid-South, Inc., Position provided the opportunity to teach and encourage young people to value free enterprise, business, and economics to improve the quality of their lives through the Junior Achievement elementary school program.
  • Tutoring, Position provided the opportunity to tutor elementary aged children in the subjects of math and reading.

Timeline

Student Information Services Data Specialist

Memphis Shelby County Schools
01.2023 - Current

General Office Secretary

Memphis Shelby County School
09.2013 - 01.2023

Substitute Teacher

Memphis City Schools
09.2007 - 09.2013

Change Control Coordinator

Randstad (Medtronic)
11.2005 - 08.2007

PDP Specialist (Customer Service)

Manpower (SITEL)
01.2005 - 01.2006

Quality Assurance (Software Tester)

Sedgwick CMS, Incorporated
01.2004 - 08.2005

Senior Systems Security Analyst

Sedgwick CMS, Incorporated
01.2001 - 01.2004

Senior Systems Support Analyst

Sedgwick CMS, Incorporated
01.2000 - 01.2001

User Support Analyst

Sedgwick CMS, Incorporated
08.1997 - 01.2000

Bachelor of Science Business -

Concordia University Wisconsin

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Franzella Strong