Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FRANZHESKA SOTELO

FRANZHESKA SOTELO

Miami,FL

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

6
6
years of professional experience

Work History

Operation Associate

GoPuff
12.2023 - Current
  • As a warehouse associate, my responsibilities include picking and packing items for dispatch to customers, receiving products from vendors, ensuring that the physical count matches the purchase order/invoice, and resolving any discrepancies
  • In addition, I am responsible for maintaining a clean and organized warehouse by managing waste and spoilage through strict compliance with the FIFO practice
  • I also reach out to each customer for substituted or out-of-stock items.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Retail Associate

Bath and Body Works
11.2022 - 12.2023
  • In my role as a retail sales associate, my responsibilities include opening and closing the store, coordinating with other staff members, greeting customers, answering questions, providing information about products, pricing, and services, making product recommendations, and using upselling techniques to boost sales
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Front Desk

Luxury Residential Concierge
07.2021 - 11.2022
  • As a residential concierge, my responsibilities included greeting residents and welcoming visitors in a professional manner
  • I also handled various requests from residents such as repairs, deliveries, and parking assistance
  • In addition, I was in charge of maintaining the building, overseeing building keys, reporting maintenance issues, and ensuring the building was clean.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Team Member

McDonald's
12.2018 - 07.2020
  • My responsibilities as a team member included greeting customers, taking their orders, providing attentive service, processing cash and card payments, handing out change, and balancing the cash drawer for each shift
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

South Miami Senior High School
South Miami , FL
05.2020

Skills

  • Fast learner
  • Effective communication
  • Well-organized with a clear and positive problem-solving approach
  • Safety policies
  • Issue researching and resolution
  • Policy reviews
  • Shipping procedures
  • Workload prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operation Associate

GoPuff
12.2023 - Current

Retail Associate

Bath and Body Works
11.2022 - 12.2023

Front Desk

Luxury Residential Concierge
07.2021 - 11.2022

Team Member

McDonald's
12.2018 - 07.2020

High School Diploma -

South Miami Senior High School

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FRANZHESKA SOTELO