Franz Irene Fernandez
Bakersfield,CA
Summary
Driven and personable professional with experience at Boba Point, adept in cash handling and hospitality service expertise. Excelled in creating a wide variety of drinks, achieving high customer satisfaction, and training new employees. Demonstrated ability to maintain cleanliness and operate essential equipment, contributing to team success and efficient service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Boba Point
920 California Ave Ste C, Bakersfield, CA 93304
01.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Team Member
Kentucky Fried Chicken
11935 Rosedale Hwy, Bakersfield, CA 93312
11.2021 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Human Biology -
Bakersfield College
Bakersfield, CA06.2025
Liberty High School
925 Jewetta Ave06.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Active listener
- Order Taking
- Safe Food Handling
- Excellent memory
- Hospitality service expertise
Certification
CPT1 Phlebotomy Certification
Languages
Tagalog
Native or Bilingual
Timeline
Barista
Boba Point
01.2024 - Current
Team Member
Kentucky Fried Chicken
11.2021 - 05.2024
Human Biology -
Bakersfield College
Liberty High School