Franzisca Garcia
Dale,Tx
Summary
Energetically driving customer satisfaction at Whataburger, to mastered money handling and dispute mediation, elevating service excellence. Having a knack for upselling, coupled with a positive and professional demeanor, significantly contributed to team success. Leveraging product knowledge and communication skills, fostered customer loyalty and streamlined operations, showcasing a commitment to exceeding retail goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Journeys Shoes
07.2022 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers upon entry and assisted them in locating products.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a 3-day regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Developed relationships with vendors to ensure timely delivery of merchandise.
- Performed opening and closing procedures including counting cash drawers, preparing deposits, and counted and balanced registers.
- Mentored newly hired staff in upselling techniques to improve sales.
Cashier
Whatabuger
04.2022 - 07.2022
- Greeted customers and answered any questions of any store's products and services information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated 2 cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves up to 10 with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed 2 or more duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05.2024
Skills
- Product Recommendations
- Returns processing
- Customer service excellence
- Money Handling
- Order Packaging, processing
- Merchandise Restocking, Display, Receiving
- Cleaning and sanitizing
- Inventory Management, Control
- Merchandising understanding
- Problem-solving skills
- Flexible Schedule
- Dispute Mediation
- Multi-tasking strength
- Positive and professional
- Attention to Detail
Accomplishments
Flute Section Leadership- helping others with music and with movements, implementing rules and regulations.
President of Fccla-helping to organized in the kitchen, preparing for baking and cooking days.
Certification
Servsafe and Servsafe Managers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Sales Associate
Journeys Shoes
07.2022 - Current
Cashier
Whatabuger
04.2022 - 07.2022
High School Diploma -
Lockhart High School
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