FRANZISKA MAEDER
Brooklyn,NY
Summary
Experienced in a fast-paced hospitality environment, with strong communication and organizational skills to anticipate and respond to guest needs while efficiently managing multiple tasks. Seeking to transition into a new field, leveraging exceptional service delivery and creating positive experiences. Fluent in three languages. Prioritizes cultivating a joyful and efficient work environment, deeply invested in mindfulness and personal growth.
Overview
11
11
years of professional experience
Work History
Concierge
The Beekman Hotel
11.2016 - Current
- Booking restaurant reservations, car services, floral arrangements, secure tickets to events, set up spa appointments, book helicopter and bus tours and more
- Provide information about the local area and New York City attractions
- Guide guests and help them plan their days to maximize their leisure time in the city
- Accommodate guests by performing special requests, aiding in the preparation for proposals, birthdays and anniversaries
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Concierge – Part of the Opening Concierge Desk Team
The New York EDITION
04.2014 - 09.2016
- Set up of the Concierge desk operation; Participated in creating SOP’S and ethos for the Concierge desk and Page role, developed, managed and sustained all strategic3rd party partnerships for the Concierge desk such as, transportation, florist, restaurants, helicopter and other various tours, in-room services, shipping, spa, ticket sales, as well as numerous brand relationships, set up of back of office, implementing our local area restaurant recommendation templates and more to increase efficiency for the Front Office operations, coordinating interdepartmental communications and cooperation
- Booking restaurant reservations, car services, floral arrangements, secure tickets to events, set up spa appointments, book helicopter and bus tours and more
- Provide information about the local area and New York City attractions
- Guide guests and help them plan their days to maximize their leisure time in the city
- Accommodate guests by performing special requests, aiding in the preparation for proposals, birthdays and anniversaries
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Life Coaching Certification -
Jay Shetty Certification School
Los Angeles, CA01.2021
Medical Assistant Diploma -
Berufsschule Romanshorn Switzerland
07.2001
Skills
- MS Word, Excel, Power Point, Outlook, Alice
- Multilingual
- Customer service
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Team player mentality
- Training and mentoring
- Exceptional communication
- Guest experiences
- Maintaining composure
LANGUAGES
German: Native Language
English: Fluent
French: Fluent
Italian: Basic Understanding
Timeline
Concierge
The Beekman Hotel
11.2016 - Current
Concierge – Part of the Opening Concierge Desk Team
The New York EDITION
04.2014 - 09.2016
Life Coaching Certification -
Jay Shetty Certification School
Medical Assistant Diploma -
Berufsschule Romanshorn Switzerland
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