Franziska Rilke
German Teacher
Bellingham,MA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and education, notably as a Sergeant Major in the German Army. Excelled in process improvement, boosting efficiency and patient satisfaction through innovative scheduling systems and meticulous medical documentation management. Skilled in creative activity planning and providing emotional support, demonstrating a unique blend of administrative prowess and compassionate care.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sergeant Major in the Medical Service
German Army
08.2023 - 05.2024
- Evaluated current workflows and identified opportunities for process improvements, resulting in reduced waste of resources.
- Strengthened interdepartmental communication through effective collaboration with physicians, nurses, and other healthcare professionals regarding patient record updates.
- Served as a trusted advisor to management on matters concerning the improvement of existing systems and processes related to medical documentation review.
- Improved patient record accuracy by meticulously reviewing and updating medical documentation.
- Supported clinical decision-making by ensuring the availability of accurate and up-to-date patient information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Followed up with medical staff regarding missing information in patient records.
- Resolved conflicts related to double-bookings or overbookings in a tactful manner that prioritized patient needs while considering provider workload.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Assisted with administrative tasks such as filing, data entry, and office organization to maintain an efficient workspace for all staff members.
- Supported healthcare team coordination by promptly communicating schedule changes or special requests to providers and nursing staff.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled complaints and questions, and re-directed calls to other team members.
Referendariat
Elementary School
08.2022 - 07.2023
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Created lessons and online testing materials to facilitate remote learning.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Incorporated multiple types of teaching strategies into classroom.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sergeant Major in the Medical Service
German Army
10.2007 - 09.2019
- Management of several medical departments, responsibility for patients, employees and materials
- Accurately and efficiently perform blood draws, EKGs and other diagnostic tests for immediate analysis by the doctor.
- Generated and maintained statistical data related to medical records.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Served as a subject matter expert within the organization on matters related to materials management best practices and regulatory compliance requirements.
- Established strong relationships with suppliers to negotiate better pricing and delivery terms.
- Developed comprehensive inventory reports for upper management, facilitating informed decisionmaking.
- Ensured compliance with industry standards and regulations through diligent oversight of safety protocols in the warehouse environment.
- Trained staff on proper handling procedures, reducing damaged goods and associated costs.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Analyzed market and delivery systems to assess present and future materials availability.
- Monitored and updated hygiene schedules
- Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
- Improved employee satisfaction by developing and implementing targeted HR policies and practices.
- Enhanced company culture by initiating regular team-building activities and events.
- Facilitated open communication channels between staff members and management, fostering a collaborative work environment where all voices were heard.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Liaised between multiple business divisions to improve communications.
- Collaborated with department managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Improved diagnostic accuracy through meticulous performance of stress tests, Holter monitors, and other cardiac monitoring techniques.
Medical Assistant
Pediatric Neurology Clinic
09.2003 - 08.2004
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EEGs and other tests based on patient presentation in office.
Education
Master of Education - Primary And Elementary Pedagogy
Universität
Erfurt (Germany) 04.2020 - 07.2022
Bachelor of Arts - Primary And Elementary Pedagogy
University of Erfurt
Erfurt (Germany) 10.2017 - 09.2020
Skills
- Friendly, Positive Attitude
- Infant care experience
- Schedule Management
- Activity Planning
- Early Childhood Education
- Emotional Support
- Language skills
- Creative Activity Planning
- Educational Support
- Creative Thinking
Languages
German
Native or Bilingual
English
Professional Working
Timeline
Sergeant Major in the Medical Service
German Army
08.2023 - 05.2024
Referendariat
Elementary School
08.2022 - 07.2023
Master of Education - Primary And Elementary Pedagogy
Universität
04.2020 - 07.2022
Bachelor of Arts - Primary And Elementary Pedagogy
University of Erfurt
10.2017 - 09.2020
Sergeant Major in the Medical Service
German Army
10.2007 - 09.2019
Medical Assistant
Pediatric Neurology Clinic
09.2003 - 08.2004
Sport
- go running in nature
- walk the dog more than 6km
- play beach volleyball
- go to the gym
Certification
- SPT - Sterile Processing Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
ERP
Software
Exel
Word
PowerPoint
SASPF
WorksheetCrafter
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