Fraser Ardrey
Gainesville
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
5
5
years of professional experience
Work History
Sales and Service Specialist
Tires Plus
04.2024 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Service Advisor
Tamiami Ford
06.2023 - 03.2024
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained high customer satisfaction standards to meet or exceed targets.
Maintenance Technician
Firestone
07.2022 - 06.2023
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
Service Advisor
Germain Honda of Naples
12.2021 - 07.2022
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager
Valvoline Instant Oil Change
09.2019 - 12.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Gulf Coast High School
08.2016
Skills
- Sales Presentations
- Goal-Oriented
- Paperwork Processing
- Sales management
- Cash Handling
- Payment Processing
- Customer Assistance
- Store Organization
- Time management abilities
- Safety and Cleanliness Standards
- Team Cooperation
- Friendly and Helpful
Timeline
Sales and Service Specialist
Tires Plus
04.2024 - Current
Service Advisor
Tamiami Ford
06.2023 - 03.2024
Maintenance Technician
Firestone
07.2022 - 06.2023
Service Advisor
Germain Honda of Naples
12.2021 - 07.2022
Assistant Manager
Valvoline Instant Oil Change
09.2019 - 12.2021
GED -
Gulf Coast High School
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