Freadom Landburg
Summary
Focused on completing accurate tax support work in fast-paced and dynamic environments. Looking to apply advanced taxation knowledge to support individual and business needs in a challenging new position. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Tax Specialist
Paycom Payroll
03.2024 - 08.2024
- Managed tax submissions and made sure all information complied with regulations.
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Reviewed financial statements for accuracy and integrity.
- Collected and submitted required tax payments.
- Maintained thorough and current understanding of applicable tax laws.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Researched complex tax issues utilizing online resources and professional tax software.
Inside Sales Representative
Loves Financial
12.2018 - 02.2024
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Utilized data and analytics to identify target markets and understand customer needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
Technical Support Representative
Conduent Business Services
07.2018 - 12.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
Assistant Manager
Acceptance Now
01.2018 - 07.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Basics
Murray State College
Tishomingo, OK05.2015
High School Diploma -
Turner High School
Burneyville, OK05.2014
Skills
- Strategic Planning
- Tax Compliance
- Compliance knowledge
- Tax law knowledge
- File Management
- Tax Research
- Tax Preparation
- Tax Return Preparation
- Liability understanding
- Financial Auditing
- Documentation skills
- Reporting skills
- Research proficiency
- Business Development
- Relationship selling
- Negotiation Tactics
- Client Service
- Multi-tasking strength
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Cold-calling
- Customer Service
Timeline
Tax Specialist
Paycom Payroll
03.2024 - 08.2024
Inside Sales Representative
Loves Financial
12.2018 - 02.2024
Technical Support Representative
Conduent Business Services
07.2018 - 12.2018
Assistant Manager
Acceptance Now
01.2018 - 07.2018
No Degree - Basics
Murray State College
High School Diploma -
Turner High School
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