Fred Boner
Helena,MT
Summary
Experienced in effectively managing multiple priorities, I am an organized and dependable candidate who thrives in fast-paced environments. Possessing a positive attitude and a willingness to take on added responsibilities, I consistently contribute to the achievement of team goals. With nearly 17 years dedicated to serving at-risk youth, I am enthusiastic about the opportunity to continue making a difference in an expanded role with the state.
Overview
14
14
years of professional experience
Work History
Centralized Intake Specialist Supervisor
DPHHS
08.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Reviewed submitted reports and assigned out the appropriate counties or tribes
- Hired, trained, and supervised multiple employees for Centralized Intake
- Used excellent customer service and interpersonal skills when interfacing with field workers, the public, and mandatory reporters
- Worked closely with the Bureau Chief to assess and screen in secured reports on current CFSD employees
- Presented CI orientation to MCAN participants
- Maintained knowledge of laws, rules, and regulations as they pertain to child safety, permanency, and well-being
- Fielded complaints from callers regarding grievances with the reporting process
- Used knowledge of child development and indicators of child abuse/neglect when moving information through the child abuse reporting process
- Participated as a SME during CCWIS
Social Worker
Department Of Health And Human Services
08.2019 - 08.2023
- Conducted Initial Assessment of Allegations to Ensure Child Safety
- Received phone calls from mandatory and non-mandatory reporters of child abuse and neglect and followed an information gathering protocol to obtain sufficient information from the reporter.
- Gathered information from callers to determine whether statutory criteria for investigation are present.
- Assessed the call report and determined if the referral information warranted immediate or further investigation by field social workers and/or law enforcement intervention in accordance with statutes and the division’s safety practice model.
- Assigned priority response time and routed applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety.
- Prioritized and assigned referrals for field investigation; notified management and field social worker of critical information and ensured an immediate response when necessary.
- Completed CI Intake Assessment form and required documentation in CAPS and Doc Gen in accordance with policy and procedure to accurately document the information in the report received.
- Contacted law enforcement as necessary for investigation of reports the division does not have authority to investigate and for welfare checks on children whose safety may be of concern; and entered reports from law enforcement when child safety issues are identified.
- Responded to requests for emergency provision of legal consent to treat children in protective custody, runaways, and foster parents requesting assistance.
- Served as a central point of contact for the public and others seeking information to which they are legally entitled in regards to children in protective custody.
Group Home Program and Treatment Coordinator
Partnership For Children
01.2011 - 06.2019
- Hired and trained staff necessary for a 24/7 youth treatment facility.
- Worked directly with youth aged 4-14.
- Worked closely with the treatment teams of the various youth in the home (i.e. Case Workers, CASA, GALs, CSCT, Parent/Guardian, etc.)
- Designed each child''s treatment plan in conjunction with In-Home Therapist.
- Logged and reported abuse disclosures by clients.
- Interfaced with various community supports to improve the treatment of the youth in care (e.g. Rotary Club, Food Bank, Head Start, etc.)
Education
Bachelor of Arts -
Thomas Edison State University
Trenton, NJ03-2024
No Degree - History And Philosphy
Gonzaga University
Spokane, WAHigh School Diploma -
Broadwater High School
Townsend, MT1998
Skills
- Mandatory Reporting Procedures
- Child Abuse and Neglect Identification
- Independent Judgment
- Active Learning
- Communication
Timeline
Centralized Intake Specialist Supervisor
DPHHS
08.2023 - Current
Social Worker
Department Of Health And Human Services
08.2019 - 08.2023
Group Home Program and Treatment Coordinator
Partnership For Children
01.2011 - 06.2019
Bachelor of Arts -
Thomas Edison State University
No Degree - History And Philosphy
Gonzaga University
High School Diploma -
Broadwater High School
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