Fred Byrd
Harrisonburg,VA
Summary
Dynamic leader with a proven track record at Walmart, adept in enhancing team productivity and customer satisfaction through innovative problem-solving and effective staff development. Skilled in multitasking and negotiation, I spearheaded initiatives that significantly improved project delivery times and team morale. My approach fosters high-performing teams and drives business success, with a focus on achieving beyond expectations.
Overview
18
18
years of professional experience
Work History
Team Leader Manager
Walmart
09.2020 - 11.2023
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Conducted comprehensive market research to inform project direction, ensuring competitive edge.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Initiated community outreach programs to enhance company's brand image and social responsibility.
- Developed risk management framework to minimize project delays and budget overruns.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Enhanced team productivity by implementing agile project management methodologies.
Manager
Lake Ouachita Dive Center
03.2015 - 11.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Assistant Manager
Club 2720
12.2011 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Manager
Doller Tree
03.2006 - 11.2009
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
MBA - Business Administration And Management
University of Arizona
Tucson, AZ01-2026
Associate of Science - Frontline Manager Leadership Essentials
University of Denver
Denver, CO02-2022
Associate of Science - Deep Sea Diving
The Ocean Corp
Houston, TX09-2011
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Remote Team Management
- Employee Scheduling
- Staff Development
- Performance Coaching
- Succession Planning
- Workforce Planning
- Team Development
- Customer Service
- Staff Training
- Staff Management
- Hiring and Training
- Computer Skills
- Problem Resolution
- Shift Scheduling
- Goal Setting
- Good Judgment
- Training and Development
- Schedule oversight
- Task Prioritization
- Time Management
- Onboarding and Orientation
- Employee Development
- Team building
- Organizational Skills
- Negotiation
- Business Planning
- Brand Management
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Achieved Result through effectively helping with Task.
- Documented and resolved customer service which led to at work environment.
Languages
English
Full Professional
Interests
- Cooking
- Horseback Riding
- Dancing
- Documenting and sharing travel experiences
- DIY and Home Improvement
- Music
- Backpacking and Hiking
- Food Tourism
- Volunteering
- Baking
- Rock Climbing
- Martial Arts
- Gym Workouts
- Watching Movies and TV Shows
- Outdoor Recreation
- I like looking at the stars and learning about constellations
- I like working with my hands and fixing things
- Camping
- Fashion and Style
- Hiking
- Playing Sports
- Photography
- Backpacking
- Video Gaming
- Strategy Games
- Animal Care
- Reading
- Surfing
- Swimming
Timeline
Team Leader Manager
Walmart
09.2020 - 11.2023
Manager
Lake Ouachita Dive Center
03.2015 - 11.2019
Assistant Manager
Club 2720
12.2011 - 08.2013
Manager
Doller Tree
03.2006 - 11.2009
MBA - Business Administration And Management
University of Arizona
Associate of Science - Frontline Manager Leadership Essentials
University of Denver
Associate of Science - Deep Sea Diving
The Ocean Corp
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