Fred Chang
Saint Charles,MO
Summary
Certified Senior Pharmacy Technician offering multiple experiences within a national drugstore chain and specialty pharmacy. Dedicated, hard-working and reliable professional who maintains a focus on accuracy and delivers positive customer service at all times.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Technician 3
Advanced Family Care Pharmacy
09.2023 - 06.2024
- Demonstrated exceptional customer service while handling a high volume of customer calls, email inquiries, and chats with a 95% satisfaction rating
- Resolved escalations of complex issues and dissatisfied customers
- Maintain customer records, update account information, and process orders
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
Pharmacy Automation Specialist
SSM Health DePaul Hospital
02.2022 - 09.2023
- Responsible for the oversight of the pharmacy automation systems, as well as all systems that interface with the pharmacy systems
- Oversight includes, but is not limited to: training staff on proper trouble shooting and reporting of issues for each technology system; assisting the IT Service Center to resolve the problems; providing feedback on the budget for replacement equipment
- Participates in software upgrades, enhancements and bug fixes
- Tests and implements new systems as directed, as well as developing training documents for staff outlining new processes
- Maintains pharmacy automation operating systems, packaging, automated dispensing cabinets, carousels/robotics, etc
- Works with pharmacy management to evaluate opportunities to improve pharmacy technology, new automation, upgrades, etc
- Maintained, debugged and optimized automation programs.
- Responsible for building access rights for new employees, residents and students, and termination of the same upon separation
Certified Pharmacy Technician
Medicine Shoppe Pharmacy
09.2020 - 02.2022
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists
- Research insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Review and fulfill written prescription or refill requests without errors to ensure patient safety
Fulfillment Pharmacy Technician
Eversana Life Sciences Services
09.2018 - 02.2020
- Selected to manage as dedicated and only Pharmacy Technician to fulfill certain specialty medications
- Prepared medications under the supervision of a pharmacist so they are accurately compounded
- Processed pharmacy truck deliveries quickly and efficiently reducing the number of hours spent processing by 20%, allowing for a greater focus of patient care
- OSHA Licensed Forklift operator to maintain inventory for refrigerated specialty drugs
Pharmacy Operations Technician II
Acaria Health - Foundation Care
09.2016 - 09.2018
- Responsible for inventory and managed discrepancies and troubleshooting
- Also responsible for training, coaching and leading the team in order to reach the monthly set goals
- Managed constant high call volume and provided excellent customer service as a call center pharmacy technician
- Trained as a 'designated technician' in every pharmacy department to jump in and assist whenever needed
Senior Certified Pharmacy Technician
Walgreens Pharmacy St#9481
02.2010 - 09.2016
- Prepared weekly shift schedules technicians according to sales forecast
- Supervised four pharmacy technicians, including training and facilitating quarterly reviews
- Performed benefit investigations to determine medication coverages for patients
- Assisted in all major insurance audits and implemented any feedback to prevent any future chargebacks
Photo Lab Technician/ Cashier
Walgreens Pharmacy Store # 6350
02.2008 - 02.2010
- Operated photo printing machines and maintained lab inventory
- Maintained photo printing machine, photographic camera and lab area
Education
HIGH SCHOOL DIPLOMA -
LADUE HORTON WATKINS HIGH SCHOOL
06.2008
Skills
- Fluent in Mandarin Chinese
- Detail-oriented
- Team player
- Effective organizational skills
- Customer Service
- Active Listening
- Critical Thinking
- Flexible to maintain business needs
- Call center experience
Certification
- Pharmacy Technician Certification Board (PTCB), Active, 2011
- Missouri Board of Pharmacy, Active, 2010
- OSHA Licensed Forklift Operator, Active
References
Available upon request.
Timeline
Retail Pharmacy Technician 3
Advanced Family Care Pharmacy
09.2023 - 06.2024
Pharmacy Automation Specialist
SSM Health DePaul Hospital
02.2022 - 09.2023
Certified Pharmacy Technician
Medicine Shoppe Pharmacy
09.2020 - 02.2022
Fulfillment Pharmacy Technician
Eversana Life Sciences Services
09.2018 - 02.2020
Pharmacy Operations Technician II
Acaria Health - Foundation Care
09.2016 - 09.2018
Senior Certified Pharmacy Technician
Walgreens Pharmacy St#9481
02.2010 - 09.2016
Photo Lab Technician/ Cashier
Walgreens Pharmacy Store # 6350
02.2008 - 02.2010
HIGH SCHOOL DIPLOMA -
LADUE HORTON WATKINS HIGH SCHOOL
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