Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Fred Charles

Johnson City,TN

Summary

Experienced & results-oriented visionary with experience in sales lifecycle management and takes high regard to the ever-changing customer market. Possess deep understanding of how to assist internal sales representatives and external customers with a fully comprehensive solution to addresses all needs
both current and forward thinking.

Overview

26
26
years of professional experience

Work History

Business Account Executive 3, SMB Direct Sales

Comcast Cable Company
07.2018 - Current
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Construct a custom framework of telecom for the individual needs of the business account including PRI, multi-location, and VOIP.
  • Successfully managed a territory production of business partnerships and strategic networking
  • Continuously achieve and exceed current sales goals by maintaining business to business relationships.
  • One of Two representatives to finish above 100% to goal in Big South Region in 2022.

Business Account Executive 1, SMB Direct Sales

COMCAST
03.2013 - 07.2018
  • Work with small to medium sized businesses in East Tennessee and Southwest Virginia
  • Address individual client needs by providing a suite of telecommunications products and services.

Retail Sales Agent

T-MOBILE
08.2010 - 03.2013
  • Increase sale of Mobile Phones in local area in retail environment by providing excellent customer service plus closing sales at point of contact
  • Achieved Winner Circle in 2011, with top 2% in company in 1st year
  • Exceeded 2010 yearly sales goals by averaging 135% of quota on Activation and Revenue.

Sales Supervisor

ACT
04.2010 - 07.2010
  • Oversee and motivate a team of 15 sales representatives to increase sales for AT@T local phone company, long distance, high speed internet, Direct TV, and wireless communication services provider
  • Achieved #1 Sales Supervisor ranking for outbound AT@T MW DSL campaign for June & July with 113 DSL Sales and 110% of quota for June plus 115% of quota for July
  • Implemented the sales management efforts that resulted in two representatives leading the campaign with new DSL activations.

Sales Supervisor

SPRINT/EMBARQ SOLUTIONS
01.1999 - 03.2010
  • Promoted to oversee and motivate a team of 20 sales representatives to increase sales for this local, long distance, high speed internet, Dish Network, and wireless communication services provider
  • Achieved #1 Sales Supervisor ranking for the Company during three months of 2008 with July sales of 130% to goal and Aug with sales of 160% to goal and Sept with sales of 125% to goal
  • Achieved 118% of 2009 yearly sales quota and won national sales awards for achieving #1 US sales ranking (out of 100 sales supervisors) with 125% of June goal and #2 US ranking for 115% of July goal and 125% of August goal
  • Selected in 2009 as a Circle of Excellence winner finishing 5th out of 100 supervisors with an average of 118% in the company
  • Exceeded 2007 yearly sales goal by achieving 116% of quota demonstrated with results in top three months of January (129% of quota), February (120% of quota) and June (126% of quota)
  • Implemented the sales management efforts that resulted in one representative achieving top 2% national sales ranking out of approximately 750 representatives in the US plus reaching Chairman's Club.

Sales Representative

SPRINT/EMBARQ SOLUTIONS
01.1999 - 11.2006
  • Increased sales of local, long distance, high speed internet, and wireless communication services through cold calls, prospecting, scheduling appointments, and making sales presentations at road shows plus retail stores
  • Secured new accounts by making client-specific presentations describing technical features and applications and differentiating the company in a highly saturated market
  • Built name recognition through sales call activity, follow-up and problem solving with existing accounts, and product/sales plan support
  • Ranked among the top 2% sales reps in the nation out of 15,000+ in 2002, 2003 and 2004
  • Ranked #1 in May 2005 for generating the highest sales volume in Johnson City at 220% of quota
  • Consistently exceeded 2005 monthly sales quotas as demonstrated by achieving 121% of quota in January, 126% in February, 104% in March, 138% in April, 224% in May, and 131% in June.

Education

Bachelor of Science in Business Administration -

Milligan College
05.2013

A.A.S, Drafting Design -

Northeast State Technical College
12.1998

Skills

  • Sales Presentations
  • Brand Awareness
  • Technical understanding

Accomplishments

  • Top-ranked sales producer with experience building relationships with clients, delivering sales presentations, overcoming objections, and securing profitable, long-term accounts in highly saturated markets.
  • Consistent recipient of multiple sales awards.
  • Extensive experience in building relationships with customers and employees, educating and selling product benefits, and increasing revenue and market share growth.

Timeline

Business Account Executive 3, SMB Direct Sales

Comcast Cable Company
07.2018 - Current

Business Account Executive 1, SMB Direct Sales

COMCAST
03.2013 - 07.2018

Retail Sales Agent

T-MOBILE
08.2010 - 03.2013

Sales Supervisor

ACT
04.2010 - 07.2010

Sales Supervisor

SPRINT/EMBARQ SOLUTIONS
01.1999 - 03.2010

Sales Representative

SPRINT/EMBARQ SOLUTIONS
01.1999 - 11.2006

Bachelor of Science in Business Administration -

Milligan College

A.A.S, Drafting Design -

Northeast State Technical College

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Fred Charles