Fred Davis

The Davis Consulting Group (DCG) is a consulting firm that partners with business owners and organizations to solve their critical issues/concerns. Services:

• Profitability Analysis
• Operational Analysis
• Process Evaluation
• Customer Experience Assessment
• Mystery Shopper

• Collaborated with global CX Managers to implement Stellantis Operating Standards (SOS) in the network.
• Visited countries and dealers to evaluate network SOS progress.
• Collaborated with vendors to streamline SOS program and implementation.
• Monitored CX KPIs across the region to set priorities & recommendation to impact the results.
• Assisted with the implementation of CX tools and priorities.
• Collected and shared best practices across regions to evaluate applicability and implementation.
• Reviewed and monitored the CX regional budget to ensure consistency and costs efficiency.
• Ensured Regional Commercial Policies implementation in line with global guidelines.
• Supported actions to implement and sustain a customer centric mindset in the Region.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Responsible for collaborating, developing and communicating customer experience initiatives to all stakeholders within FCA in an effort to create an interwoven strategy that elevates the customer experience.
• Led the research, development, production and implementation for the following within Mopar and TSO: Customer First Pillar Content, Customer Loyalty/Retention Tools, Training Courses, Job Aids/Print Materials, and Technology Support.
• Collaborated with stakeholders to analyze voice of customer and other key data to identify customer and dealer pain points; used research to develop and implement strategies that will elevate the customer and dealer experience.
• Collaborated with other departments to align training programs with organizational goals and objectives.

• Assisted with the development and implementation of the After Sales (Service and Parts) curriculum for dealership personnel within the Fiat Chrysler dealer network.
• Worked closely with After Sales Trainers to deliver course material via VCO (Virtual Classroom Online), Web-base and Live workshops. Monitored sessions to ensure maximum fill rate.
• In addition to training classes, provided resources and tools to assist After Sales personnel in their daily job functions.
• Managed budgets and resource allocation effectively, optimizing return on investment for all training initiatives undertaken by the department.
• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.

• Responsible for overall dealership operations: Sales, Service, Parts and Body Shop; Policy & procedures, budgets, advertising, marketing
• Maintained excellent communication with team members; maximized dealership’s performance
• Curtailed excess expenses and maintained a positive customer experience in sales, service and parts departments
• Utilized KPIs and various other tools to manage new and used vehicle inventory, service labor and parts inventory to optimal level
• Established short-term and long-term business goals for future growth
• Elevated dealership’s image within the local market and community.

• Worked closely with company owned dealership operators to ensure maximum performance in variable operations and fixed operations
• Shared best practices and processes
• Recruited and developed new operators; Conducted dealership operational analysis contacts (retail sales, used vehicles, fixed operations, operations, marketing) and developed actions plans; implemented policy and procedures.

• Responsible for overall dealership operations: Sales, Service, Parts and Body Shop; Policy & procedures, budgets, advertising, marketing
• Maintained excellent communication with team members; maximized dealership’s performance
• Curtailed excess expenses and maintained a positive customer experience in sales, service and parts departments
• Managed dealership during shutdown phase.

• Recruited, trained and developed future Chrysler Group minority dealers to operate Chrysler Marketing Investment dealerships; Conducted dealership operational analysis contacts (retail sales, used vehicles, fixed operations, operations, marketing), developed action plans and training initiatives.

• Conducted dealership network optimization studies throughout the Southeast and Great Lakes regions; Reviewed dealer proposal packages, such as buy/sells, stock transfers, etc
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.