Fred De La Cruz III
Billerica,MA
Summary
Dynamic Business Development Consultant with Toyota, skilled in customer relationship management and prospective client engagement. Proven track record in optimizing sales strategies and enhancing customer experiences. Adept at team leadership and process optimization, driving significant improvements in service quality and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Business Development Consultant
Toyota
Woburn, US
09.2022 - 10.2023
- Creating a positive Toyota experience.
- Ensures alignment with overall sales strategies.
- Creating and securing business leads.
- Answers phones and online inquiries.
- Scheduling appointments for sales.
- Scheduling appointments and product demos.
- Follow all company policies and procedures.
- Participate in dealership management meetings.
- Respond to customer website requests.
- Provide unparalleled quality customer service!
- Following up with potential and existing customers.
- Assist customers with service request.
- Helping families to purchase a safe and reliable vehicle.
MANAGER
T&T BBQ HUT LLC
Queens, US
05.2014 - 03.2016
- Deliveries, Staffing and day to day operations.
- Identified customer needs and communicate them to the supply chain capacity and quality teams.
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.
- Reduced risk by ensuring safety compliance adherence.
Customer Service Representative
AFNI
Tucson, US
05.2013 - 05.2014
- Supported customers and fielded questions regarding merchandising and pricing.
- Delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
- Assisted customers promptly and politely, in person and via telephone.
- Researched and corrected issues with accounting records and service responses.
SALES ASSOCIATE/ ASSISTANT MANAGER
AUTO ZONE
Tucson, US
03.2010 - 05.2013
- Customer Service
- Plan-o-Grams Sales and Distribution
- Troubleshooting and Diagnostics / Vehicle Maintenance.
- Verified data integrity and accuracy.
- Updated and ordered all required materials needed for inventory.
Warehouse Supervisor
CLEAN FLOW ENERGY
Amityville, US
03.2005 - 03.2010
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Operated the Forklift, pendulum crane and hot saw.
- Completed daily operations on time and maintained high standards of accuracy.
- Supervised all warehouse operations, including inventory, production line responsibilities, and maintenance.
Driver
Uber
Billerica, Massachusetts
Education
General -
Lorenz High School
Tucson, AZ06.1998
Skills
- Data tracking
- Process optimization
- IVR
- Retail sales
- Food processing plant
- Precision focus
- Supervisory control and data acquisition (SCADA)
- Inventory oversight
- Marketing
- Automotive dealership expertise
- Equipment diagnostics
- Production planning
- Team leadership experience
- Task prioritization
- Prospective client engagement
- Warehouse management
- Customer service
- ADP
- Product presentation
- Telemarketing
- Negotiation
- Operations
- Management
- Wastewater operator experience
- CGMP
- Forklift
- Sales
- Trigonometry
- Automotive sales
- Project management
- Food quality control testing
- Manufacturing
- Packaging
- Load & unload
- Communication skills
- Organizational skills
- Teamwork
- Mechanical knowledge
- Retail management
- Proactive academic advising
- Scheduling
- Manufacturing company experience
- Customer interaction oversight
- CNC
- Sanitation
- Sales management
- Sales negotiation
- Ingredient handling
- SAP
- B2B revenue generation
- Food production and processing
- CRM software
- Heavy lifting
- Team Building
- Inventory
- Wastewater treatment
- Employee evaluation
- Mentoring
- Leadership
- Regulatory reporting
- Computer skills
- Training
- Microsoft Office
- Relationship selling
- GMP
- Inventory control
- Materials handling
- Senior leadership
- Effective conflict resolution
- Developmental academic advising
- Individual consumer customer service
- Geometric principles
- Pallet jack
- Manufacturing management
- Machining
- Factory experience
- Business consulting
- Customer relationship management (CRM)
- Receptionist
- Sales outreach
Certification
- High School Diploma, Present
- Driver's License, taxi and limousine commission, 08/16, 08/17, Non-CDL Class C
Languages
- Bilingual
- Spanish
- Portuguese
Timeline
Business Development Consultant
Toyota
09.2022 - 10.2023
MANAGER
T&T BBQ HUT LLC
05.2014 - 03.2016
Customer Service Representative
AFNI
05.2013 - 05.2014
SALES ASSOCIATE/ ASSISTANT MANAGER
AUTO ZONE
03.2010 - 05.2013
Warehouse Supervisor
CLEAN FLOW ENERGY
03.2005 - 03.2010
Driver
Uber
General -
Lorenz High School
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