FRED DIAMOND

• Responsible for the full spectrum of dealership operations—sales, service, parts, finance, and administration, ensuring smooth, profitable, and compliant functioning across departments.
• develops and implements sales strategies, sets targets, and motivates the team to achieve revenue goals.
• accountable for the dealership’s financial performance, budgeting, forecasting, profit and loss (P&L) management, and financial reporting
• Ensures regulatory compliance across federal, state, local laws as well as company policies
• Responsible for hiring, training, and mentoring department managers and staff—building a cohesive leadership team.
• Conducts performance evaluations, holds management meetings, and drives employee development and morale.
• Fosters a positive workplace culture, teamwork, and employee retention

• Responsible for the full spectrum of dealership operations—sales, service, parts, finance, and administration, ensuring smooth, profitable, and compliant functioning across departments.
• develops and implements sales strategies, sets targets, and motivates the team to achieve revenue goals.
• accountable for the dealership’s financial performance, budgeting, forecasting, profit and loss (P&L) management, and financial reporting
• Ensures regulatory compliance across federal, state, local laws as well as company policies
• Responsible for hiring, training, and mentoring department managers and staff—building a cohesive leadership team.
• Conducts performance evaluations, holds management meetings, and drives employee development and morale.
• Fosters a positive workplace culture, teamwork, and employee retention

• Implemented thorough inspection processes to ensure quality standards were met for all incoming used vehicles before being added to the inventory.
• Managed trade-in process efficiently while ensuring fair valuations were provided to customers in exchange for their vehicles.
• Enhanced customer satisfaction with personalized service, addressing individual needs and concerns.
• Increased repeat business by maintaining open lines of communication with previous customers, providing updates on new inventory arrivals and promoting loyalty programs.

Purchasing used vehicles for 40 Lithia dealerships. Appraising all vehicles for the Driveway E-commerce platform.

• Supported all sales team members to drive growth and development.
• Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
• Managed, hired and trained 13 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
• Mentored and directed employees by conducting one-on-one meetings with salespeople.
• Defined goals and objectives to generate more than $5,000,000 annually in sales revenue.
• Reviewed inventory data on daily basis to make adjustments, evaluate forecasts and meet demands.
• Maintained department profitability while controlling expenses and promoting customer satisfaction.

• Optimized revenue streams by consistently exceeding client expectations.
• Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
• Interacted with customers and vendors with utmost professionalism to solve various problems.
• Funded deals efficiently and economically by using Dealer Track.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Identified interest rates and loan terms by reviewing and analyzing client credit.
• Increased after-market sales by 30% by persuasively presenting additional products which enhanced vehicle and ownership experience.
• Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
• Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products.

• Exceeded sales goals by 25% by using consultative and value-driven approach.
• Developed and significantly grew Pre Owned territory over 6 months.
• Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Supported all sales team members to drive growth and development.
• Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Managed employee payroll, hiring, termination, and training to ensure maximum productivity.

• Recruited, hired and trained 12 employees for sales department.
• Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
• Generated reports to assess performance and make adjustments.
• Met with each associate to establish realistic monthly sales goals.

• Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
• Generated company growth for two consecutive years through market expansion and sales.
• Developed and implemented new sales strategies to update product lines.
• Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Maintained professional network of potential clients and business opportunities.

• Applied consultative sales strategy to assess client needs and fit them into the correct vehicle.
• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
• Identified, coordinated and participated in client relationship-building activities and meetings.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Cultivated long-term relationships with multiple industry clients.
• Provided advice to customers regarding suitable product selection.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Listened to customers to understand needs and refer to optimal services.