Fred Grabow
Hartland,WI
Summary
Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
11
11
years of professional experience
Work History
Branch Manager
Hein Electric Supply
04.2014 - Current
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Inside Sales Representative
BJ Electric Supply, Inc
10.2013 - 04.2014
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Developed and implemented sales strategies to increase customer loyalty and retention.
Shipping and Receiving Manager
Polar Technology
12.2012 - 10.2013
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Education
No Degree - US History
City College of Chicago
US Army-GermanyNo Degree - Law Enforcement
University of Maryland
US Army-GermanyHigh School Diploma -
Arrowhead High School
Hartland, WI06.1987
Skills
- Multitasking Abilities
- Customer Relationship Management
- Reading Comprehension
- Risk Management Expertise
- Goals and Performance
- Team Development
- Customer Satisfaction
- Operational Processes
Accomplishments
Decorated twice for actions during Desert Shield/Storm and was one of the few soldiers to be awarded the Hero of Hohenfels.
Working for veteran causes
I work with the Hartland American Legion and VFW to help raise awareness and contributions to help fellow veterans in need. I am also an avid bow hunter.
Affiliations
American Legion Post 294
Veterans of Foreign Wars
Order of the Spur
Timeline
Branch Manager
Hein Electric Supply
04.2014 - Current
Inside Sales Representative
BJ Electric Supply, Inc
10.2013 - 04.2014
Shipping and Receiving Manager
Polar Technology
12.2012 - 10.2013
No Degree - US History
City College of Chicago
No Degree - Law Enforcement
University of Maryland
High School Diploma -
Arrowhead High School
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