Fred Hester
Oakland,CA
Summary
I am seeking to obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
I.T Contractor
HelloTech
Fresno, CA
01.2020 - Current
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supervised labor, materials and equipment for large and small commercial projects within the company's budgets.
Helpdesk Analyst
Teksystems - Community Regional Medical Center
Fresno, CA
11.2018 - 03.2020
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing remote, email assiatance to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Add or removed users right (including password change/ reset) using Active Directory.
Technical Relationship Administrator
Waddell And Reed
Shawnee , KS
06.2012 - 09.2016
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored Number staff by coaching daily, leading performance reviews and offering constructive feedback.
- Provided white glove technical assistance to management teams and High Ranking employees with assistance from other departments within the I.T organization.
Computer Helpdesk Technician
Waddell And Reed
Shawnee, KS
01.2010 - 06.2012
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Desk side support to all end-users
Level 1 Helpdesk Agent
H&r Block (seasonal)
Kansas City, MO
11.2009 - 01.2010
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Diploma - Computer Networking
Institute of Technology
Clovis, CA01.1997
Associate Of Applied Science - Information Technology
Fresno City College
Fresno, CA08.1996
Skills
- Subcontractor oversight
- Staff Management
- Critical Thinking
- Teambuilding
- Multitasking Abilities
- MS Office
- Decision Making
- Attention to Detail
- Diagnostics skill
- Troubleshooting ability
- Testing and evaluation
Timeline
I.T Contractor
HelloTech
01.2020 - Current
Helpdesk Analyst
Teksystems - Community Regional Medical Center
11.2018 - 03.2020
Technical Relationship Administrator
Waddell And Reed
06.2012 - 09.2016
Computer Helpdesk Technician
Waddell And Reed
01.2010 - 06.2012
Level 1 Helpdesk Agent
H&r Block (seasonal)
11.2009 - 01.2010
Diploma - Computer Networking
Institute of Technology
Associate Of Applied Science - Information Technology
Fresno City College
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