Freddie Huston
G
Los Angeles,CA
Summary
Compassionate [Caregiver] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Communication Skills . Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver, Special Needs
Rhonda Huston
01.2019 - 09.2022
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Phone Sales Representative
Marriot Hotels And Resorts
Anaheim,CA, CA
02.2013 - 11.2015
- Set up appointments with interested customers according to schedule availability.
- Made average of 100 outbound and inbound calls per day.
- Asked pertinent questions to understand customer requirements.
- Called prospective customers in designated market area to qualify leads.
- Troubleshot problems for callers and helped independently resolve common issues.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
High School Diploma -
08.1973 - 06.1975
- Member of CHORUS
- Member of FOOTBALL TEAM
Skills
- Physical Development
- Social Support
- Behavior Redirection
- Positive Reinforcement Methods
- Client Requirements
- Brand Promotion
- Customer Support
- Good Listening Skills
- Call Center Operations
- Supporting Daily Living Needs
- Grocery Shopping
- Household Chores
Additional Information
Served in U.S. ARMY 1979-1981 HONORABLE DISCHARGE
Timeline
Caregiver, Special Needs - Rhonda Huston
01.2019 - 09.2022
Phone Sales Representative - Marriot Hotels And Resorts
02.2013 - 11.2015
Forest Hill Community High School - High School Diploma,
08.1973 - 06.1975
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