Fred Lomax
Mount Gilead,NC
Summary
Dynamic and results-oriented professional with a proven track record at Trugreen, enhancing customer retention through exceptional service and communication. Skilled in equipment maintenance and demonstrating a strong work ethic, I have significantly improved operational efficiencies and customer satisfaction. Expert in driving projects to completion, leveraging both technical and interpersonal skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Lawn Care Technician
Trugreen
Charlotte, NC
08.2024 - 01.2025
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Machine Operator Packer
Prime Beverage
Concord, NC
03.2023 - 01.2024
- Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
- Completed detailed documentation of machine operator activities, including shift logs, incident reports, and maintenance records.
- Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
- Optimized machine performance for increased output by conducting regular maintenance checks and adjusting settings as needed.
Gutter Installer
Leaf Guard
Indian Trail, NC
08.2022 - 12.2022
- Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.
- Maintained a safe working environment by adhering to safety protocols and guidelines while installing gutters.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Erected scaffolding and ladders to reach gutter heights.
Satellite Technician
Custom Communication
Concord, NC
05.2021 - 12.2021
- Gave customers accurate quotes on satellite repair and installation packages .
- Set up and programmed devices and educated customers on use.
- Kept detailed daily progress notes in Software, noting reasons for issues.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
Repair Engineer
New Again Phone Repair
Albemarle, NC
01.2020 - 01.2021
- Reduced downtime for critical systems by implementing preventive maintenance measures.
- Participated in continuous improvement initiatives within the department, driving more efficient processes and practices among team members.
- Supported sales efforts by preparing accurate quotes for service contracts and parts orders.
- Conducted root cause analysis on recurring problems, leading to long-term fixes that reduced service calls significantly.
Remodel Associate
Wal Mart
Albemarle, NC
01.2019 - 12.2020
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Enhanced store appearance by executing various remodeling tasks, including painting, flooring, and fixture updates.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
Education
West Montgomery
Wadeville NC06.2016
Skills
- Equipment maintenance
- Strong work ethic
- Customer service
- Driver's license
Timeline
Lawn Care Technician
Trugreen
08.2024 - 01.2025
Machine Operator Packer
Prime Beverage
03.2023 - 01.2024
Gutter Installer
Leaf Guard
08.2022 - 12.2022
Satellite Technician
Custom Communication
05.2021 - 12.2021
Repair Engineer
New Again Phone Repair
01.2020 - 01.2021
Remodel Associate
Wal Mart
01.2019 - 12.2020
West Montgomery