Frederick Masciangelo
Project Coordinator
Sewell,NJ
Summary
Dynamic Project Leader with 15+ years of experience optimizing high-value asset portfolios for Temple Health, UPenn, and Wells Fargo, and EHS Technologies. Expert in merging technical infrastructure with business intelligence to drive 40% hardware overhead reductions and 115% service delivery improvements. Specialist in the full ITAM lifecycle, ServiceNow integration, and Lean process optimization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ethernet Installer/Inventory Project Control Lead
EHS Technologies
06.2025 - 09.2025
- Directed the end-to-end lifecycle for 7600+ network assets, utilizing data-driven stock modeling to eliminate 20% of material waste across government IT projects
- Supervised high-compliance installation and termination of Cat5e/Cat6 networking hardware, ensuring 100% adherence to T568A/B standards and zero-defect connectivity
- Engineered a procurement tracking system for third-party vendors (Graybar) increasing order-to-delivery efficiency by 110% within a three-month period
Fulfillment / Sortation Associate
Amazon
09.2024 - Current
- Efficiently pick, pack, and ship customer orders while maintaining strict quality control.
- Receive and process incoming inventory, manage stock levels and accurately restock items in designated storage areas.
- Achieved and maintained high productivity standards in a fast-paced logistics environment.
Senior Service Delivery Manager / Project Coordinator (Managed Services)
Ricoh
02.2023 - 08.2024
- Spearheaded a large-scale asset refresh for three hospital locations that reduced hardware overhead by 40% and significantly optimized the client’s capital expenditure (CapEx) budget
- Managed bi-weekly project infrastructure deployments via Service Now and JIRA, maintaining a 98% deadline adherence rate through a proprietary “Fail-Fast” roadblock resolution protocol
- Integrated multi-source asset data into Service Now using the Identification and Reconciliation Engine (IRE) from Ricoh I-Office Software ensuring 100% data integrity for hardware and software audits
- Lead a team of 10 to exceed SLAs by 15% through the integration of Lean methodologies into break/fix cycles, ensuring maximum uptime for high-value printer medical assets
- Developed a multi-year asset depreciation and forecasting model using Power BI and Oracle BI, providing executive leadership with data-driven insights that slashed emergency procurement costs by 15%.
Operations / Fleet Asset Manager (Managed Services)
Ricoh
04.2018 - 02.2023
- Acted as the strategic vendor lead for 30,000+ users, improving customer satisfaction and service delivery by 115% YOY through proactive service management
- Managed the university’s full printer fleet lifecycle and operational budget via Oracle BIEE, maintaining strict budgetary compliance while overseeing all procurement and P&L reporting
- Partnered with 100+ IT analysts over 15 building locations to standardize workflow procedures, achieving a consistent 3-hour response rate for technical service calls from Ricoh techs service calls and 100% on-time toner supply delivery
- Completed Azure AZ-104 training to bridge the gap between physical asset management and cloud-based student solutions at the Wharton Business school with ‘follow-me print solution’
Asset Coordinator / Printer Support Specialist (Managed Services)
Ricoh
01.2016 - 04.2018
- Conducted complex Excel modeling of device usage to inform management on asset optimization, resulting in repositioning of 40% of the regional fleet through Nationwide Eco solutions program for maximum ROI
- Directed a 10-department hardware refresh, including device rollout and end-user training, which reduced post-project support tickets by 10%
- Managed the decommissioning and disposal of legacy hardware with Wells Fargo reverse logistics using Agile methodologies, ensuring all business objectives for site transitions were met on schedule
- Managed technical connectivity and troubleshooting across three primary physical locations, significantly minimizing the "Time to Resolution" (TTR) for all asset-related requests.
Education
MBA - Business Intelligence and Data Management
Keller Graduate School of Management – Devry University
Naperville, IL12.2022
Graduate Certificate - Supply Chain Administration and Management
Keller Graduate School of Management – Devry University
Naperville, IL09.2021
B.S – Bachelor of Science - Business Management and Operations
University of Phoenix
Philadelphia, PA06.2006
Skills
- Strategic Leadership
- ITAM & Infrastructure
- Technical Stack
- Methodologies: Lean Six Sigma (Green Belt), Agile, ITIL 4 Framework
- Lifecycle: End-to-End Asset Management (ITAM), Procurement, Decommissioning
- Service/Project: ServiceNow, JIRA, Oracle BIEE, MS Project
- Financial: Budgeting & CapEx/OpEx Optimization, P&L Reporting, ROI Analysis
- Infrastructure: CMDB Reconciliation (IRE), Azure Management, Network Engineering
- Data/Analytics: SQL (PostgreSQL/MS SQL), Power BI, Advanced Excel Modeling
- Operations: Vendor Relations (SLA/Contract), Supply Chain Logistics, Lean Kanban
- Standards: T568A/B Cabling, ISO/IEC 19770 (ITAM), Hardware Auditing
- ERP/CRM: Workday, Concur, NetSuite, Salesforce
Certification
- Microsoft Azure AZ-104 Training Completed 12/22 No Expiration
- Lean Six Sigma Green Belt – Six Sigma Global Institute Completed April 2021 No Expiration
- Agile Leader Basic Essentials – Six Sigma Global Institute Completed April 2021 No Expiration
- Oracle Cloud Application Foundation Essentials – Completed November 2022 – Expired November 2024
- ITIL 4 Foundation (Pursing)
- PMP (Pursing)
Related Courses
Project Management Life Cycle – Rochester Institute of Technology – July 2022 to September 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ethernet Installer/Inventory Project Control Lead
EHS Technologies
06.2025 - 09.2025
Fulfillment / Sortation Associate
Amazon
09.2024 - Current
Senior Service Delivery Manager / Project Coordinator (Managed Services)
Ricoh
02.2023 - 08.2024
Operations / Fleet Asset Manager (Managed Services)
Ricoh
04.2018 - 02.2023
Asset Coordinator / Printer Support Specialist (Managed Services)
Ricoh
01.2016 - 04.2018
MBA - Business Intelligence and Data Management
Keller Graduate School of Management – Devry University
Graduate Certificate - Supply Chain Administration and Management
Keller Graduate School of Management – Devry University
B.S – Bachelor of Science - Business Management and Operations
University of Phoenix