Fred L Masciangelo

• Company Overview: Managed Services for Temple Health
• Improved managed print workflow by 20% in 4 months through printer optimization and IT collaboration using PeopleSoft and ServiceNow.
• Revamped QBRs into weekly operational meetings, boosting collaboration with IT leadership on ticketing trends and budget forecasting.
• Spearheaded a Lean Six Sigma project with 10 direct reports, reducing hospital print wait times by 8% at satellite clinics.
• Contributed to financial reporting and SLA improvements, helping save $10K YoY.
• Led Agile Scrum project team of 10, increasing project delivery speed by 15%.
• Managed Services for Temple Health

• Company Overview: Managed Services for University of Pennsylvania
• Deployed Azure AD cloud-based printing solution, reducing print errors by 5%.
• Designed student 'follow-me' print workflows, improving onboarding.
• Led SQL-based data consolidation project, cutting processing time by 20%.
• Enhanced vendor performance (Telrose) and boosted toner uptime by 10%.
• Managed Services for University of Pennsylvania

• Managed printer drive swaps via Microsoft Dynamics.
• Used Oracle BI for device trend analysis, reducing costs by 20%.
• Evaluated RFP/RFQ for telecom systems, improving vendor performance.

• Ensured site-level compliance and service standards.
• Delivered business continuity reports and team coordination updates.

• Company Overview: Mid-Atlantic Region
• Achieved 25% YoY growth in software sales.
• Mid-Atlantic Region

• Conducted employee reviews and expanded hiring pipeline.
• Promoted energy services for Direct Energy.

• Expanded vendor relations and payment solutions.
• Developed custom sales coaching for SMB clients.

Previous Experience