Frederick Mason
Summary
Dynamic Service Manager with a proven track record at Willow Bridge Management. Enhancing customer satisfaction through effective team leadership and quality control measures. Skilled in facilities maintenance and vendor relationship management. I excel at resource allocation and implementing safety protocols, ensuring operational excellence and compliance.
Overview
7
7
years of professional experience
Work History
Service Manager
Willow Bridge
Atlanta, GA
04.2024 - Current
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Implemented quality control measures to uphold company standards.
Maintenance Supervisor
First Communities Management
Atlanta, GA
09.2020 - Current
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Contacted vendors to procure equipment and tools to meet organizational demand.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Maintenance Supervisor
Atlantic Pacific Companies
Norcross, GA
02.2019 - 09.2020
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
Maintenance Team Leader
Grayco Properties LLC
Decatur, GA
10.2018 - 09.2019
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Improved operations by working with team members and customers to find workable solutions.
Education
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Interactive College of Technology
Atlanta, GA09.2018
Skills
- EPA Universal (TYPE I, TYPE II,& TYPE III)
- CPO Certified
- NATE Gas Installation
- NATE Gas Service
- NATE Air Service
- NATE Air Installation
Electricity I &II - Facilities maintenance
- Vendor relationship management
- Resource allocation
- Safety protocols
Timeline
Service Manager
Willow Bridge
04.2024 - Current
Maintenance Supervisor
First Communities Management
09.2020 - Current
Maintenance Supervisor
Atlantic Pacific Companies
02.2019 - 09.2020
Maintenance Team Leader
Grayco Properties LLC
10.2018 - 09.2019
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Interactive College of Technology
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