Summary
Overview
Work History
Education
Skills
Timeline
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Fred Mathews

Kelso,Washington

Summary

Hardworking employee enthusiastic about learning Your Companies Operations inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Exceptional Customer Service Skills with previous Leadership experience. Had lowest shrink for Sears Holding Districts History during my employment. Willing to learn new things and work independently once trained.

Overview

18
18
years of professional experience

Work History

Owner/Operator Auctioneering Services

Self Employed Services
01.2012 - 06.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Ventriloquist/Performer

Self-employeed
11.2007 - 08.2019
  • Maintained physical fitness and vocal health to consistently deliver high-quality performances under demanding conditions.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Developed strong improvisational skills through extensive training and practice, elevating performance quality.
  • Promoted productions through interviews, social media engagement, and public appearances, boosting ticket sales and visibility.
  • Negotiated contracts and managed scheduling for multiple projects, optimizing professional opportunities and income.
  • Performed live shows at various venues throughout region.
  • Engaged with audiences to create memorable experiences at live performances.
  • Utilized improvisation techniques to enhance shows.
  • Used social media to promote events and build audience.
  • Created choreography for individual and group performances.

Loss Prevention Manager

Sears Holdings Company
12.2009 - 08.2015
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Performed thorough cash audits and deposit investigations.
  • Installed and maintained covert security equipment.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Completed incident reports and activity logs for accurate, current records.
  • Trained personnel on security best practices, protocols and procedures.

Education

Welding Certificate And General Studies - Welding

Petit Jean Technical College
Morrilton, AR

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Staffing
  • Operations oversight
  • Inventory management
  • Negotiation
  • Relationship management
  • Client relationship management
  • Risk management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Schedule management
  • Accurate record keeping
  • Courteous and polite demeanor

Timeline

Owner/Operator Auctioneering Services

Self Employed Services
01.2012 - 06.2025

Loss Prevention Manager

Sears Holdings Company
12.2009 - 08.2015

Ventriloquist/Performer

Self-employeed
11.2007 - 08.2019

Welding Certificate And General Studies - Welding

Petit Jean Technical College

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Fred Mathews