FRED MAY
Boise,ID
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Dept of Veterans Affairs
02.2024 - Current
- Processing actions in HR information systems.
- Onboard new applicants, from selection to administering the oath of office on their first day.
- Onboarding of new applicants. This includes gathering information, making appointments, validating citizenship, validating nursing credentials, verifying that they are not on sex offender lists, etc.
- Working with our HR Specialists, I facilitate onboarding for new fee providers. This includes making appointments, validating citizenship, gathering documents from applicants, verifying that they are not on sex offender lists, verifying selective service, and verifying that they are able to work in this country.
- Provides face-to-face New Employee Orientation presentation, ensures all first-day HR forms are filled out and submitted.
- Briefs all employees of the VA mission, their commitment to the veterans of this nation, employee benefits, PIV card usage/security, and how to contact the different teams in HR.
- Provides customer service-related activities by answering phone calls, emails, and HR tickets.
- These questions range from benefits, out-processing, changes in duty stations, name changes, uniform allowances, details, temporary promotions, and assisting other networks in getting their applicants' appointments for pre-employment health and fingerprinting.
- Assisted on-site employees with benefits, including military service deposits, and submitting their retirement paperwork to the RSSO (Retirement Shared Service Office).
- Pulled biweekly staffing from VA's Power BI reports, and exported information to Microsoft Excel.
- Edited and produced bi-weekly New Employee Orientation lists for each VA medical facility.
- Worked collaboratively with all program areas of HR, as many processes cross over the boundaries of multiple programs of responsibility.
Assistant Manager, Environmental Services
Dept of Veterans Affairs
08.2021 - 02.2024
- Reviews job announcements for accuracy prior to posting to USAJobs.
- Over 2 years of experience in an administrative setting, recruiting for service, and interpreting and applying recruitment and placement regulations.
- Manages the recruitment actions of the entire workforce, including MSS actions, resume review, selection process, on boarding tracking, PIV sponsorship, new user request, NARS request, and active communication with the HR SSU, HRHF, and DEU teams.
- Updates various hiring documents, spreadsheets, position descriptions, and org charts in order to submit back-fill requests through HR Smart, such as rating factors and job analysis worksheets.
- Reviews interested applicants to our service and determines if there are non-competitive options to hire them, such as VRA, Schedule A, 30% or more veteran's preference, etc.
- Ensure the quality of the resume grading, interview, and selection memo of applicants is completed prior to submitting it to HR.
- Rates applicants for placement in various positions within our service.
- Instructed service supervisors on recruitment and selection techniques.
- Coordinated travel, GOVs, accommodations, and reservations for employees. Ensured timely processing of expense reports and reimbursements.
- Assists the service chief in planning, directing, controlling, and managing an administrative service designed to accomplish the mission of the medical center's environmental services program.
- Maintains a sound environmental sanitation program, an effective infection prevention program, a cost-effective laundry, linen, and uniform operation, integrated pest management, and wide-range recycling programs, including a waste management program consisting of solid waste, regulated medical waste, RCRA, non-RCRA, and medical sharps.
- Serves as a member of the EOC (Environment of Care) rounds, infection control committee, HOC, education committee, clinical product review committee, NEO improvement committee, and head of the textile care committee.
- Responsible for maintaining and managing various contracts as the COR for regulated and non-regulated waste, hazardous waste, and the window washing contract.
- First-level supervision over the front-line supervisors in all locations of the healthcare system, as well as the material handlers and housekeeping aides at the coastal clinics.
- I also oversee and supervise the environmental care specialist and her training program.
- Notifies supervisors when needed to revise work schedules, rules of conduct, disciplinary procedures, and attendance guidelines.
- Ensures that linen is managed, delivered, and secured throughout Roseburg, White City, and Eugene.
- Included in this program are uniform services, which include the purchasing and distribution of uniforms and scrubs to staff, and maintaining that inventory.
- Management oversight for the medical center's waste management program, and the required compliance reporting.
- Assists in both short-term and long-range planning, the establishment of service policies, and assists management in top-level decision-making concerning short-term and long-range strategic planning, policy setting, and daily operations.
- Assists with planning staff and budgetary requirements.
Housekeeping Supervisor
Dept of Veterans Affairs
Boise, USA
01.2015 - 08.2021
- Responsible for directing up to 15-20 permanent and CWT workers in the housekeeping scope of practice.
- Ability to solve complex problems, handle emergencies, and respond to calls for assistance from the RNOD (Registered Nurse Officer of the Day), AOD, or VA police as needed.
- Coaches employees to use their insight, personal strengths, and resources, goal setting, action steps, and accountability towards a more rewarding lifestyle.
- I built a good rapport with staff due to my customer service approach in all aspects of the job, through building strong relationships with clinical and non-clinical staff throughout the facility.
- Good knowledge of the VA handbook and agreement with the AFGE.
- Regularly assist the Chief of EMS in projects, COVID responses, mentoring of other supervisors, or potential leaders.
- Work closely with infection control on a variety of issues, and on occasion, report findings to upper management.
- Collaborated with specialists on infection control initiatives.
- Conducted follow-ups after Environment of Care evaluations for process improvement.
- Adopted proactive strategies to ensure employees fully utilize VA benefits, including military service deposit, TSP, FERS, and the GRB platform.
- Possess a thorough knowledge of housekeeping, FMS, safety, and CDC policies.
- Created numerous SOPs implemented in current operations.
- Trained over 50 new employees across all three main shifts.
- Kept accurate records of competencies, ongoing education, and certifications.
- Respirator fit tester for N95, N100, and PAPR masks.
- Ensure the handling of general and regulated medical waste, and that we are following all laws and regulations.
- Also, it ensures compliance with our facilities' recycling of sensitive paper, cardboard, and other items commonly disposed of as general refuse.
- Ability to prioritize my day to get the most accomplished in an efficient manner.
- Delegated tasks to responsible workers when necessary.
- Ability to use empathy, tact, professionalism, and, when needed, direct sternness to proactively document and handle employee issues.
- Ability to accomplish the daily duties through using the strengths of my team.
- Knowledge of the American Federation of Government Employees Union agreement with the Department of Veterans Affairs.
- Sustain a high level of morale and teamwork through continuous communication with employees.
- Keep team members aware of upcoming changes in procedures, products, and even benefits.
- Monitor and assure a safe work environment through process adherence and hazard elimination.
Housekeeping Aid/Trainer
Dept of Veterans Affairs
Boise, USA
05.2011 - 01.2015
- Aids in housekeeping duties to include cleaning and turning over rooms in an efficient manner for incoming patients, trash removal, linen handling, and inventory of supplies.
- Performed and trained employees in vacuuming, sweeping, spot washing, restroom cleaning, proper waste management, and disease control techniques.
- Part of the infection control quality team.
- Ability to communicate the progress of trainees to the management team, highlighting the strengths and weaknesses of each employee, and where they can be most efficient and successful.
Production Supervisor/Trainer
Micron Technology
04.2000 - 11.2008
- Recruiting and hiring new employees from within the community to include job fairs.
- Managed up to 21 production operators in the fabrication lab, including performance management, training, and scheduling of incoming products, and appropriate staffing levels.
- Coach, develop, and provide feedback to employees, and address their issues to ensure proper engagement with the team.
- Managed teams of fellow supervisors, trainers, and operators to improve quality and efficiency.
- Performed quarterly workstation audits to include gathering data from tools, and throughput.
- I used Microsoft PowerPoint to present data to the manager, inventory, and planning team.
- Used various programs, including Microsoft PowerPoint, Word, Excel, Access, and Outlook, to record data, present information, schedule vacations for employees, create training plans, and track employees' certifications.
- Assisted the fab manager and area engineers with daily staffing and production levels to develop daily and weekly production throughput plans.
- Trained numerous new employees to operate fab equipment, as well as to train them in clean-room protocol, production, safety, and approved SDSs.
Bartender/Corporate Trainer
99 Restaurant & Pub
Nashville, USA
06.1998 - 03.2000
- Completed bartending school in Nashville, TN, in June 1998.
- Bartender and corporate trainer at the 99 Restaurant & Pub in Bristol, CT, 2/1999–2/2000.
- Duties included serving bar patrons' mixed drinks, beer, and wine, as well as serving a full menu.
- I was promoted to corporate trainer and helped open four new restaurants.
- Trained bartenders on bar procedures and the Aloha POS system (cash-register), helping servers wait on tables, and assisting managers with food quality expediting procedures.
- Other duties included opening the bar, preparing drink batches for current and future shifts, and tending to bar customers.
Military Police Officer
US Army
06.1993 - 06.1998
- 5 years progressive work experience in law enforcement operations in both urban and field environments
- Trained in a variety of small arms weapons, counterterrorism, emergency first aid, radar operations, and emergency vehicle operation
- Conducted successful cordon and search missions, control of hostel crowds, and the security and training of Haitian police force while in the Republic of Haiti
Education
General education/military credits -
Austin Peay State University
Clarksville, TN01.1998
High School -
Capital High School
Boise, ID01.1993
Skills
- Human resources administration
- Personnel records maintenance
- Talent management
- Mediation expertise
- Recruitment management
- Training facilitation
- HR policies
- Record preparation
- High social awareness
- HR software proficiency
- Employee onboarding
- Report generation
- Office administration
- New hire orientation
- Human resources support
- Conflict management
- Staff education and training
- Employee engagement
- Staff hiring and recruitment
- Assessing performance
- Labor agreements
- Microsoft office and docusign
- Benefits administration
Certification
- AHA Heartsaver CPR/AED qualified, 06/01/21
- FAC COR level 1, 12/01/21
- ALM Laundry & Linen college certificate, 03/01/22
References
- Norbert Duenas, Housekeeping Officer-Boise VAMC, Norbert.duenas@va.gov, 208-573-6116, 208-422-1000 x7828
- Wayne Newport, HR specialist (former chief of EMS), Wayne.newport@va.gov, 541-537-1619
- Michele Mikuta, HR specialist, DEU, michele.mikuta@va.gov, 484-796-1126
- Nicole Ivie, VISN 20 HR Site Support South Supervisor, nicole.ivie@va.gov, 918-348-8488
Timeline
Human Resources Assistant
Dept of Veterans Affairs
02.2024 - Current
Assistant Manager, Environmental Services
Dept of Veterans Affairs
08.2021 - 02.2024
Housekeeping Supervisor
Dept of Veterans Affairs
01.2015 - 08.2021
Housekeeping Aid/Trainer
Dept of Veterans Affairs
05.2011 - 01.2015
Production Supervisor/Trainer
Micron Technology
04.2000 - 11.2008
Bartender/Corporate Trainer
99 Restaurant & Pub
06.1998 - 03.2000
Military Police Officer
US Army
06.1993 - 06.1998
General education/military credits -
Austin Peay State University
High School -
Capital High School
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