Fred Mendoza, PMP
Maricopa,AZ
Overview
9
9
years of professional experience
Work History
Analyst
Grand Canyon Education
Phoenix, AZ
04.2023 - Current
- Monitored AI chatbot interactions using Python to identify safety concerns, policy violations, and unusual behavior patterns.
- Conducted investigations into user activity and system data, identifying risks and supporting fair, data-driven outcomes.
- Performed QA reviews of reports and backend systems, validating data integrity and resolving data discrepancies.
- Developed SQL reporting solutions to analyze trends, investigate anomalies, and support operational decision-making.
- Managed KPI dashboards and operational reports, delivering actionable insights to leadership and cross-functional teams.
Trust & Safety Analyst
TikTok/Bytedance
Scottsdale, AZ
12.2022 - 03.2024
- Consistently achieved "Exceeds Expectations" performance ratings while maintaining high accuracy and productivity in a fast-paced Trust & Safety environment.
- Improved key operational metrics by 10% through thorough investigations, quality reviews, and adherence to established policies and procedures.
- Served as a subject matter expert, providing guidance on policy interpretation, risk assessment, and complex case investigations.
- Conducted detailed reviews of user activity and transactions, enforcing platform policies to protect users and maintain livestream integrity.
- Utilized multiple systems, tools, and SOPs to investigate sensitive cases, identify emerging trends, and support timely, data-driven decision making.
Quality Assurance Analyst
Anywhere Real Estate, Inc.
Scottsdale, AZ
08.2020 - 02.2023
- Redesigned and tracked operational performance metrics, driving a 21% increase in quality scores across the organization.
- Implemented auditing procedures to ensure data accuracy, policy compliance, and consistent quality standards across high-volume workflows.
- Led cross-functional strategy meetings to identify operational risks, improve processes, and drive measurable business outcomes.
- Partnered with leadership teams to analyze performance metrics, identify error trends, deliver coaching, and improve quality results.
- Consistently exceeded production goals while meeting quality and SLA targets, contributing to the team's recognition as "Team of the Year" in 2022.
Trust & Risk Trainer
Cognizant Technology Solutions
Phoenix, AZ
10.2017 - 02.2020
- Led policy training initiatives for Facebook and Instagram moderation teams, supporting platform safety, policy enforcement, and risk mitigation.
- Onboarded and trained 500+ new hires with 100% training completion, ensuring consistent application of Facebook and Instagram Community Standards.
- • Implemented policy training improvements that helped the Phoenix site maintain above a 95% adherence and quality rate.
- Invited to Dublin, Ireland, to deliver Facebook policy training to global agents and support worldwide moderation consistency.
- Identified behavioral trends, shared investigative insights, and recommended process improvements to reduce platform risk across Facebook and Instagram.
- Facilitated training and calibration sessions for diverse teams, improving policy interpretation, investigation consistency, and moderation quality.
Education
Bachelor of Science - Business Analytics
Grand Canyon University
Phoenix, AZ04-2026
Project Management Professional - Project Management
Project Management Institute
08-2022
Timeline
Analyst
Grand Canyon Education
04.2023 - Current
Trust & Safety Analyst
TikTok/Bytedance
12.2022 - 03.2024
Quality Assurance Analyst
Anywhere Real Estate, Inc.
08.2020 - 02.2023
Trust & Risk Trainer
Cognizant Technology Solutions
10.2017 - 02.2020
Bachelor of Science - Business Analytics
Grand Canyon University
Project Management Professional - Project Management
Project Management Institute