Fred Nehr
Melbourne,Florida
Summary
Experienced with operating various casino games and ensuring adherence to gaming protocols. Utilizes expertise in customer service to enhance player satisfaction and loyalty. Knowledge of maintaining game integrity and resolving disputes promptly and professionally.
Overview
15
15
years of professional experience
Work History
Casino Dealer |
Victory Casino Cruises
08.2018 - Current
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Trained new dealers in rules and operation of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
Casino Dealer
Greenbrier Resort Casino
06.2015 - 08.2018
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Learned and followed company procedures to maintain consistency and standards.
Pit Manager
Delaware Park Casino
06.2010 - 08.2015
- Coordinated with security personnel to address safety concerns promptly, maintaining a secure gaming environment for all guests.
- Collaborated with other department managers to ensure seamless integration of services across the casino floor.
- Streamlined operations by conducting regular audits of gaming equipment, identifying areas for improvement or repair.
- Enhanced player loyalty with personalized service, fostering strong relationships with high-value clients.
- Maintained detailed knowledge of gaming laws and regulations, staying up-to-date on changes impacting the industry.
- Implemented effective performance evaluations for staff members, providing constructive feedback and opportunities for growth.
- Optimized staffing levels during peak hours, adjusting as needed to maintain exceptional customer service standards.
- Contributed to the successful launch of new games by collaborating with marketing teams on promotional events and materials.
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Managed daily financial transactions with accuracy, ensuring proper accounting practices were followed at all times.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interviewed, hired and trained new gambling floor workers.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ05-1969
Skills
- Strong mathematical skills
- Gameplay monitoring
- Performance evaluation and feedback
- Speech clarity
- Strong decision-making
- Employee training and development
- Excellent customer service
- Conflict resolution techniques
- Staff scheduling and allocation
- Cash-handling procedures
- Inventory control and management
- Interpersonal relationship building
Timeline
Casino Dealer |
Victory Casino Cruises
08.2018 - Current
Casino Dealer
Greenbrier Resort Casino
06.2015 - 08.2018
Pit Manager
Delaware Park Casino
06.2010 - 08.2015
High School Diploma -
Oakcrest High School
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