Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FRED PETERSON

Queens

Summary

Over one year of experience as a case worker specializing in support for women and families in shelter settings. Developed independent living plans and facilitated access to essential services, including public assistance and immigration support through Catholic Charities. Proficient in utilizing interpreter hotlines to assist non-English speaking clients, ensuring effective communication and service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Homes for The Homeless Saratoga Family Inn
06.2024 - Current
  • Conduct scheduled and walk-in ILP’s (independent living plans) with families on a weekly or bi-weekly basis. Generate Referrals to families so they can receive assistance from HRA, the floating hospital and other services to help families improve their quality of life. Proficiency in CARES & CAPS programs
  • Perform weekly unit inspections to ensure that families are living in safe conditions, identify potential maintenance issues and ensure all appliances in the units are approved by DHS.
  • Assist families with obtaining and or being eligible for services including CityFHEPS, FHEPS A, FHEPS B, HPD, Supportive housing, NYCHA and other permanent housing programs

Mail Handler Assistant

United States Postal Service
10.2023 - 06.2024
  • Operate Mail processing equipment and manually sort mail and packages.
  • Bundle, label and route sorted mail to designated areas.

Residential Aide

African Planning Commission Inc.
12.2022 - 09.2023
  • Register & or complete intakes with new clients. Ensure all mandated documents are completed and distributed appropriately. Generate curfew, incident and violation reports. Present timely effective responses and effective interventions for altercations between clients. Provide interventions for medical emergencies.
  • Administer operational procedures to ensure access control, fire safety, and documentation. Screen and search clients entering facility. Apply rules and regulations while ensuring the safety and security of staff and clients. Respond to emergency situations in effort to access and deflect issues.
  • Conducting full building and grounds patrol every hour in efforts to spotting and deescalating any concerns.

Residential Aide Per-diem

Olde Towne Personnel Inc. (Breaking Grounds)
03.2022 - 07.2022
  • Perform assessments and complete & forward intake paperwork to caseworkers for client placement.
  • Redirect clients to other agencies to receive services. Facility checks during shift.
  • Answer phones, resolve issues, collect and analyze client’s feedback.
  • Writing a daily report of all activities and irregularities within the building including but not limited to property damage, theft and employee activities.

Direct Support Professional

QSAC INC., NEW YORK, N.Y.
09.2019 - 04.2020
  • Daily paperwork and skill goals such as speech, personal skills. Assist clients with community inclusion
  • Such as making purchases, traveling, etc. Daily living care, grooming & interventions.
  • Administer mediations, and chart input/output daily routines.

Education

Science

Queensborough Community College
Oakland Gardens, NY
05.2015

Skills

  • Problem-solving and conflict resolution
  • Case management and documentation
  • Time management and reporting
  • Email and telephone etiquette
  • Customer service excellence

Certification

Certified in CPR

Timeline

Case Manager

Homes for The Homeless Saratoga Family Inn
06.2024 - Current

Mail Handler Assistant

United States Postal Service
10.2023 - 06.2024

Residential Aide

African Planning Commission Inc.
12.2022 - 09.2023

Residential Aide Per-diem

Olde Towne Personnel Inc. (Breaking Grounds)
03.2022 - 07.2022

Direct Support Professional

QSAC INC., NEW YORK, N.Y.
09.2019 - 04.2020

Science

Queensborough Community College

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