Fred Roland
Forestville
Summary
Dynamic sales professional with a proven track record at West Herr, excelling in customer service and relationship management. Skilled in sales reporting and merchandising, I effectively resolved customer issues, enhancing satisfaction and loyalty. My adaptable nature and strong problem-solving abilities drive results and foster team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Assistant (Promotion)
West Herr
Hamburg
2025.01 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Resolved customer complaints in a timely manner.
- Fostered relationships with customers to expand customer base and retain business.
Lot Attendant
West Herr
Orchard Park
2024.09 - 2024.12
- Monitored parking area for safety, security and general customer concerns.
- Provided information regarding local attractions, restaurants, hotels. to visitors.
- Logged assigned vehicle tags in specified software.
- Kept digital logs updated with cars, locations and special customer information.
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Responded promptly to emergency situations such as car accidents or medical emergencies onsite by notifying appropriate personnel immediately.
Target Team Member
Target
Orchard Park
2023.08 - 2024.09
- Identified needs of customers promptly and efficiently.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Upheld high standards of productivity and quality in operations.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
Custodial Maintenance Worker (seasonal Summer)
Pine Valley Central School
South Dayton
2022.06 - 2023.08
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Replace light bulbs; move furniture and equipment for custodial tasks as needed.
- Followed safety processes for all manual and electric cleaning equipment.
- Assist with the set-up of meeting rooms including moving tables, chairs and setting up audio, visual equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
Education
High School Diploma -
Pine Valley Central School
South Dayton, NY2023-06
Skills
- Customer service
- Sales reporting
- Product knowledge
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Adaptable and flexible
- Opening and closing procedures
- Merchandising and display
- Interpersonal communication
- Sales training
- Analytical thinking
- Social media engagement
Timeline
Sales Assistant (Promotion)
West Herr
2025.01 - Current
Lot Attendant
West Herr
2024.09 - 2024.12
Target Team Member
Target
2023.08 - 2024.09
Custodial Maintenance Worker (seasonal Summer)
Pine Valley Central School
2022.06 - 2023.08
High School Diploma -
Pine Valley Central School