Fred Stoll
Asset Protection
Virginia Beach,VA
Summary
Detailed Loss Prevention Investigator with ten years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime.
Overview
10
10
years of professional experience
Work History
Asset Protection Shrink Investigator
Rite-Aid Pharmacy
08.2014 - 02.2024
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Initiated and led asset protection theft investigations following SOP.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Performed security walks around store to monitor employee and customer activities.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Audited five stores on weekly basis to identify deficiencies and identified potential causes.
Education
High School Diploma - General Studies
Floyd Kellam High School
Virginia Beach, VA06.1986
Skills
- Loss Prevention Policies
- Incident Reports
- Critical Thinking
- Video Surveillance Proficiency
- Asset Protection
- Active Listening
- Customer Satisfaction
- Shrink Management
- Team Goals
- Sales Transactions
- Interview Tactics
- Security Checks
- Shoplifter Detention
- Store Auditing
Timeline
Asset Protection Shrink Investigator
Rite-Aid Pharmacy
08.2014 - 02.2024
High School Diploma - General Studies
Floyd Kellam High School