My main interest is raising my daughter to her fullest capabilities through my dedication and love
Aida Bergado
Housekeeping Guest Service Manager
Philadelphia,PA
Summary
I work in the Hotel Housekeeping for over 13 years. Started as a Room Attendant for over 3 years then got promoted as a Housekeeping Supervisor. In August 2022 was promoted as a Housekeeping Guest Service Manager, and i still maintain that position.
Overview
2
2
years of professional experience
1
1
Language
Work History
Housekeeping Guest Service Manager
Kimpton Hotels & Restaurants
Philadelphia, PA
08.2022 - Current
- Oversaw lobby operations and concierge services.
- Implemented procedures and services to improve hotel services and amenities.
- Maintained and troubleshot hotel property management systems.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Attended to customer needs, responding to questions, complaints and escalations.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 290 room hotel with staff of 38 housekeeping employees.
Housekeeping Supervisor
Kimpton Hotels & Restaurants
Philadelphia, PA
04.2021 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Established and enforced safety protocols and guidelines for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
Education
High School Diploma -
Saint Vincent College
Philippines 05.2001 -
No Degree -
Saint Vincent College
Phillipines 05.2001 -
Skills
Policy and procedure adherence
Office and staff streamlining
Vendor interaction
Strategic planning and analysis
Brand Management
Guest accommodations
Guest experiences
Cultural Awareness
Analytical and Critical Thinking
Planning and Coordination
Decision-Making
Organization and Time Management
Flexible and Adaptable
Written Communication
Excellent Communication
Accomplishments
Won employee of the month several times. Won employee of the year. 2020. In 2023 I went to the task for as a Director of Housekeeping for 3 months.
- Collaborated with team of 38 in the development of the housekeeping dept.
- Supervised team of 38 staff members.
Interests
Volley ball, cooking.
I learned through playing volley ball in my high school, how important it is to work as team.
My cooking skill is not a greatest as others, but my family and my good friend and neighbor appreciate the things i made.
Timeline
Housekeeping Guest Service Manager
Kimpton Hotels & Restaurants
08.2022 - Current
Housekeeping Supervisor
Kimpton Hotels & Restaurants
04.2021 - Current
High School Diploma -
Saint Vincent College
05.2001 -
No Degree -
Saint Vincent College
05.2001 -