My main interest is raising my daughter to her fullest capabilities through my dedication and love
Aida Bergado
Housekeeping Guest Service Manager
Philadelphia,PA
Summary
I work in the Hotel Housekeeping for over 13 years. Started as a Room Attendant for over 3 years then got promoted as a Housekeeping Supervisor. In August 2022 was promoted as a Housekeeping Guest Service Manager, and i still maintain that position.
Overview
2
2
years of professional experience
1
1
Language
Work History
Housekeeping Guest Service Manager
Kimpton Hotels & Restaurants
Philadelphia, PA
08.2022 - Current
- Oversaw lobby operations and concierge services.
- Implemented procedures and services to improve hotel services and amenities.
- Maintained and troubleshot hotel property management systems.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Attended to customer needs, responding to questions, complaints and escalations.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 290 room hotel with staff of 38 housekeeping employees.
Housekeeping Supervisor
Kimpton Hotels & Restaurants
Philadelphia, PA
04.2021 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Established and enforced safety protocols and guidelines for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
Education
High School Diploma -
Saint Vincent College
Philippines 05.2001 -
No Degree -
Saint Vincent College
Phillipines 05.2001 -
Skills
Policy and procedure adherence
Accomplishments
Won employee of the month several times. Won employee of the year. 2020. In 2023 I went to the task for as a Director of Housekeeping for 3 months.
- Collaborated with team of 38 in the development of the housekeeping dept.
- Supervised team of 38 staff members.
Interests
Volley ball, cooking.
I learned through playing volley ball in my high school, how important it is to work as team.
My cooking skill is not a greatest as others, but my family and my good friend and neighbor appreciate the things i made.
Timeline
Housekeeping Guest Service Manager
Kimpton Hotels & Restaurants
08.2022 - Current
Housekeeping Supervisor
Kimpton Hotels & Restaurants
04.2021 - Current
High School Diploma -
Saint Vincent College
05.2001 -
No Degree -
Saint Vincent College
05.2001 -