Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Volley ball, cooking.
Timeline
Generic

Aida Bergado

Housekeeping Guest Service Manager
Philadelphia,PA

Summary

I work in the Hotel Housekeeping for over 13 years. Started as a Room Attendant for over 3 years then got promoted as a Housekeeping Supervisor. In August 2022 was promoted as a Housekeeping Guest Service Manager, and i still maintain that position.

Overview

2
2
years of professional experience
1
1
Language

Work History

Housekeeping Guest Service Manager

Kimpton Hotels & Restaurants
Philadelphia, PA
08.2022 - Current
  • Oversaw lobby operations and concierge services.
  • Implemented procedures and services to improve hotel services and amenities.
  • Maintained and troubleshot hotel property management systems.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of 290 room hotel with staff of 38 housekeeping employees.

Housekeeping Supervisor

Kimpton Hotels & Restaurants
Philadelphia, PA
04.2021 - Current
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Established and enforced safety protocols and guidelines for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Trained and mentored new staff on cleaning and safety protocols.

Education

High School Diploma -

Saint Vincent College
Philippines
05.2001 -

No Degree -

Saint Vincent College
Phillipines
05.2001 -

Skills

Policy and procedure adherence

Accomplishments

Won employee of the month several times. Won employee of the year. 2020. In 2023 I went to the task for as a Director of Housekeeping for 3 months.

  • Collaborated with team of 38 in the development of the housekeeping dept.
  • Supervised team of 38 staff members.

Interests

My main interest is raising my daughter to her fullest capabilities through my dedication and love

Volley ball, cooking.

I learned through playing volley ball in my high school, how important it is to work as team.

My cooking skill is not  a greatest as  others, but my family and my good friend and neighbor appreciate the things i made.

Timeline

Housekeeping Guest Service Manager

Kimpton Hotels & Restaurants
08.2022 - Current

Housekeeping Supervisor

Kimpton Hotels & Restaurants
04.2021 - Current

High School Diploma -

Saint Vincent College
05.2001 -

No Degree -

Saint Vincent College
05.2001 -
Aida BergadoHousekeeping Guest Service Manager