Fred Walker III
Norfolk,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Floating General Manager
Global Partners Dba Millers Convenience
Norfolk , VA
2022.02 - 2022.05
- Assisted fellow GM's with covering manager days off and assisting with workflows in surrounding locations.
- Completed daily paperwork and cash accounting for various stores to assist GM workloads.
- Attended various corporate meetings in regards to implementations and workflow.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Office Assistant II
Abacus Staffing (City Of Virginia Beach)
Norfolk , VA
2021.10 - 2022.02
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
On-Demand Dispatcher II
AxleHire LLC
Pensacola , Florida
2021.07 - 2021.10
- Directed dispatching, routing and tracking of 25+ routes daily for all same day delivery services. Managed 4-5 DSP partners.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs for dispatchers.
Operations Supervisor (FEMA)
Cognosante LLC.
Pensacola , Florida
2021.01 - 2021.07
- Ran operations for the FEMA Covid-19 Funeral Assistance Program.
- Actively managed 15-20 team members and assessed call flow, production and productivity daily.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Assistant Restaurant General Manager
Southeast QSR D/b/a Taco Bell
Pensacola , Florida
2020.06 - 2021.01
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
Department Manager of Online Operations
Walmart Inc.
Pensacola , Florida
2019.01 - 2020.06
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Store Manager
Circle K Convenience Store
Pensacola , Florida
2016.04 - 2019.01
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Circle K Convenience Store
Pensacola , Florida
2013.07 - 2016.04
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Shift Supervisor
Panera Bread
Pensacola , Florida
2009.02 - 2013.07
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2010
Associate of Arts -
Pensacola State College
Pensacola, FL06.2010
Skills
- Effective Leader
- Retail/Food Service Operation Management
- Microsoft Office and Advanced Excel
- Tech Savvy
Timeline
Floating General Manager
Global Partners Dba Millers Convenience
2022.02 - 2022.05
Office Assistant II
Abacus Staffing (City Of Virginia Beach)
2021.10 - 2022.02
On-Demand Dispatcher II
AxleHire LLC
2021.07 - 2021.10
Operations Supervisor (FEMA)
Cognosante LLC.
2021.01 - 2021.07
Assistant Restaurant General Manager
Southeast QSR D/b/a Taco Bell
2020.06 - 2021.01
Department Manager of Online Operations
Walmart Inc.
2019.01 - 2020.06
Store Manager
Circle K Convenience Store
2016.04 - 2019.01
Assistant Store Manager
Circle K Convenience Store
2013.07 - 2016.04
Shift Supervisor
Panera Bread
2009.02 - 2013.07
High School Diploma -
Pine Forest High School
Associate of Arts -
Pensacola State College
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